Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Why it's critical to enhance retail associate culture, training

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…

Amazon hiring on 150K, offering sign-on bonus, extra hourly pay

October 27, 2021

In order to handle the holiday shopping rush, Amazon plans to hire on 150,000 associates for seasonal jobs and is offering starting pay of $18 per hour on…

A harmonious tale: Strengthening the retailer-CPG relationship

by Ryan Powell

Ryan Powell, SVP retail strategy and consulting at Insite AI, explains why the relationship between retailers and CPG brands goes beyond breaking silos of data…

Poor consistency big reason for poor customer experience

October 21, 2021

Consumers cite the lack of consistency as a top reason why brands are falling short in providing an excellent customer experience, according to a Redpoint…

PetSmart launches pharmacy service

October 21, 2021

PetSmart now offers an online pharmacy service for pet owners, providing prescription service, antibiotics and supplements. Customers with a prescription from…

Stop & Shop, Instacart offer delivery express option

October 20, 2021

Grocer Stop & Shop and third-party delivery company Instacart are joining forces on a 30-minute delivery service for the Northeast of the U.S.

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Target ups pay for peak days during holiday season

October 13, 2021

Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.

5 benefits of personalized marketing retailers aren’t thinking about

by Fayez Mohamood

Fayez Mohamood, CEO and co-founder of Bluecore, explains why handing over at least some control of the messaging in customer communications to technology can…

Winning the talent war is all about recognition, healthy work-life balance

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…

Walmart aims to hire 150K in second hiring push

October 6, 2021

In late summer Walmart announced it was hiring on 20,000 to help meet supply chain demands. Now it's planning to hire nearly 150,000 staff for the pre- and…

Neiman Marcus data hack may involve 4.6M customer accounts

October 1, 2021

The Neiman Marcus Group is working with cybersecurity company Mandiant on a data breach that may have compromised 4.6 million customers.

Supply chain issue prompts UK retailer to shutter French locations

October 1, 2021

Challenges with its supply chain is the prime reason Marks & Spencer, a U.K. retailer, is closing 11 franchise locations in France.

Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…

Amazon delivery drivers doing more than delivery these days

September 30, 2021

Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.

Amazon workers get big payout for COVID-19 shot

September 29, 2021

Getting the COVID-19 vaccine has paid off for eight Amazon workers as the retail powerhouse has gifted cars and $100,000 bonus checks.

What’s next in retail CX: 3 top takeaways

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.

Dry cleaner opens locker-based service

September 22, 2021

CD One Price Cleaners, a laundry and dry cleaning service with nearly 40 locations across the Midwest, opened its first locker-based location at 415 17th Ave N…

Retailers challenged by ‘ghosting’ employees

September 21, 2021

The advent and continuation of the coronavirus has made hiring and retaining employees a tough challenge for all businesses big and small, and now a new trend…