Automating conflict resolution to boost customer satisfaction

by Dan Slavin — CEO, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…

Under Armour hikes hourly minimum pay

May 27, 2021

Under Armour is boosting its minimum pay rate for hourly store associates by 50% in the U.S. and Canada starting June 6.

Local Control. Nationwide Growth—AP/AR Management

Learn how Allsec’s digital retail solutions made managing 870 stores, spread across the United States, a cakewalk for a leading Auto-parts retailer.

Winning in Millions—Account Recievables Services

Learn how Allsec's digital retail solutions saved $3M for one of the world’s largest e-commerce empires while reducing AR by 15% month-on-month without…

Customers' desires are driving need for conversational support experiences

May 25, 2021

A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…

5 things retailers need in a last-mile delivery partner

by Chris Jarvis

Chris Jarvis, chief logistics officer at GoFor, shares insight on what retailers need to know and learn before partnering with a last-mile delivery partner.

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

DoorDash, Rite Aid partner on on-demand delivery

May 18, 2021

Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…

Amazon hiring 75K workers for fulfillment network needs

May 17, 2021

Amazon is hiring 75,000 workers for jobs in its fulfillment and logistics network, across the U.S. and Canada.

Swedish grocer extends price optimization effort

May 14, 2021

Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…

Flower vending machines blooming in China

May 14, 2021

As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…

Rubino shoes taps Emarsys to drive omnichannel engagement

May 11, 2021

Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…

Walgreens debuts 2-hour contactless delivery

May 10, 2021

Walgreens has launched another same-day delivery option, in this case with delivery under two hours, for more than 24,000 retail products on a nationwide basis.

Dollar General advances training to boost employee, customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The retail segment, while slowly climbing out from the effects of the pandemic, is now facing another critical issue: hiring and retaining staff. Dollar…

Amazon best in online experience, claims research

May 3, 2021

When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.

Lowe's embarks on huge hiring push: 50K associates

April 30, 2021

Lowe's is hoping to hire more than 50,000 store associates and hopes to meet the goal by hosting a national hiring day on May 4.

Tanger teams with Fillogic to enhance fulfillment, boost delivery services

April 29, 2021

Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…

Burroughs Company Overview

As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…

Presented by Burroughs, Inc.

Walgreen's taps partner Catalina to drive deeper, more personal shopping experience

April 28, 2021

Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…

An online music gear retailer tackles customer experience with a 'Sweetwater' difference

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…