Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

Contact centers adopting AI, automation to boost customer experience

April 27, 2021

In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…

Millennials, Gen Z consumers embracing 3rd-party customer help options

April 27, 2021

The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…

Amazon expands Amazon Key to more customer garages

April 27, 2021

Amazon is expanding its Amazon Key grocery delivery service to reach more customers' garages. The program initially launched offering delivery to car trunks…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

AI-driven self-checkout kiosk greets hungry passengers at Charlotte airport

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Passengers traveling through CLT can now grab fresh food to go with self-checkout to give them confidence in a sanitary, contactless experience.

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Walmart embracing fast casuals, local services as store-based tenants

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With the departure of McDonald's and Subway operators from within its storefronts, Walmart aims to fill in-store leased space with "relevant" tenants, ranging…

How to achieve a more empathetic customer experience through digital channels

by Jeff Epstein

Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…

Quick Guide to Your Payment & Transaction Technology

What to consider when building and supporting your technology ecosystem

Presented by Burroughs, Inc.

Walmart Canada, Ghost Kitchen Brands partner on meal pickup, delivery effort

April 13, 2021

Ghost Kitchen Brands and Walmart Canada are partnering to provide one-stop meal pickup and delivery service.

Best Buy launching pilot membership program

April 12, 2021

Electronic retailer Best Buy is launching an annual membership program, at $199.99 a year, which will provide customers with concierge tech help, device…

Hudson launches vending concepts at American airports

April 12, 2021

Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

Marriott introduces contactless arrival kiosks, grab-and-go markets

April 8, 2021

Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for…

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

Hudson launches vending concepts at American airports

April 5, 2021

Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

Bracelet retailer taps Searchspring for personalizing shopper experience

March 31, 2021

Pura Vida Bracelets, an online jeweler that employs over 1,000 artisans, is deploying Searchspring's site search and merchandising technology to build…

Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

Future-proofing retail in 2021: 3 steps to success

by Teresa Anania — Vice President, Customer Success, Zendesk

Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…

3 ways retailers can reduce return costs in 2021

by Jean Shin — Director of Strategy and Content, tyntec

Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…