Report: Consumers not very forgiving when a shopping experience goes bad

March 10, 2016

Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.

Sprint embarking on nationwide sprint to open new stores

March 10, 2016

The telecom player, striving to move ahead in the ultra-competitive market, is working with a partner to expand store locations.

Amazon expands free pick-up service with Georgia location

March 10, 2016

Online commerce retailer Amazon is opening a free same-day pick-up service in Georgia through a partnership with the Georgia Institute of Technology.

Starbucks loyalty change brews anger, filters out value of experience

by Bryan Pearson — President, LoyaltyOne

The shift in how members of My Starbucks Rewards earn stars may be a test of its customer loyalty, but with the program's expanding mobile payment and other…

As CVS converts Target pharmacies, data is key to health

by Bryan Pearson — President, LoyaltyOne

As CVS/pharmacy enters the thick of converting 1,700 Target pharmacies and clinics to its own brand, it has made it evident its reward program, ExtraCare, will…

Amazon debuting pickup spot at Texas university campus

March 2, 2016

Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.

Going bananas with product placement may not be such a good move

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.

Car starting experience primed for a big change

February 19, 2016

Volvo is driving a new customer experience and, yes, there is an app for that.

The "perfect storm" for an omnichannel explosion in India

by Chris Petersen — Owner, IMS

Lessons learned from India's retailers … and changing consumers.

Mobille app, wallet security top of mind for retailers

February 16, 2016

When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…

Membership-based business models: Capitalize on being in the club

by Ethan Whitehill — CEO, two west inc

As access becomes more important than assets to today's shoppers, brands are building tech-driven subscription services and entire businesses around this…

Talking With: Data Science Director Peter Chen on making analytics pay off

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

Retailers failing on customer service when it comes to email support, claims study

February 11, 2016

One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…

Retailers must embrace the mobile consumer to boost sales, increase loyalty

February 10, 2016

Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.

In order to survive and thrive don't breathe your own exhaust

by Chris Petersen — Owner, IMS

Biggest threat to today's retailers lies within the walls of the ivory tower.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…

Hybrid cloud rains benefits on forward-thinking retailers

Cloud-based digital technologies are transforming the retail industry to provide digitally connected, time-pressed customers with the value they expect — and…

Consumers expect top-tier service and will take leave if retailers fail to deliver

February 1, 2016

Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…

Amazon: We're focused on boosting customer satisfaction, customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…