The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

by Bryan Pearson — President, LoyaltyOne

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail…

Amazon extends free same-day delivery to new metro locations

April 11, 2016

Amazon’s Prime membership feature of free same-day delivery is now an option for members in 11 new metro sites.

Digital divide in the digital supply chain environment

April 11, 2016

Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.

5 things retailers must do to make IoT not about "things"

by Chris Petersen — Owner, IMS

Retail is doing a horrible job with IoT because it's not about things at all.

Shipping wars: Fighting the pricing surge with omnichannel retail tactics

An increase in shipping prices from popular shipping providers is a big reason why retailers are looking for a solid strategy to overcome the current shipping…

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

IKEA advances expansion strategy in Canada

April 8, 2016

IKEA's latest distribution center has opened in Mississauga, Ontario.

Kroger expands online ordering, pickup service into major markets

April 7, 2016

Consumer embracement of the ClickList service is prompting Kroger to expand the service.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Preparing for the new digital customer journey

As the availability of digital and mobile technologies continues to grow, there has been a shifting away from the traditional customer-agent interaction model…

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Kansas home, again, for Amazon's newest fulfillment center

March 28, 2016

Kansas now home to two Amazon fulfillment center locations.

5 tips for boosting customer loyalty

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

Facebook, email top customer service channels in U.K.

March 21, 2016

A new study regarding retail customer service response reveals Facebook and email are besting Twitter in the U.K. when it comes to providing consumers with…

SXSW Spotlight: The conflict between digital democratization and luxury brands

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Whole Foods' ambitious delivery service in play

March 16, 2016

Whole Foods hopes to double stores offering Instacart delivery service.

Don’t miss: Free webinar offers holiday sales season tips, advice, strategy insight

March 15, 2016

A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.