Drone delivery scheduled for take off in just one year

June 18, 2015

Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone…

Is your chief customer officer part of your c-suite?

In many companies, there is now a seat at the boardroom table for the chief customer officer. Shep Hyken explains why this role is so important.

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

Office Depot launches Apple Watch app

June 1, 2015

Office Depot is the latest retailer to embrace the Apple Watch with its recent launch of an app specifically designed for the watch.

Amazon Prime Now adds one-hour delivery from local stores

May 26, 2015

Starting in Manhattan, Amazon Prime Now will deliver groceries and more from D’Agostino, Gourmet Garage and Billy’s Bakery.

Uber, Nordstrom, Macy's take arms, and Armanis

by Bryan Pearson — President, LoyaltyOne

Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan…

Is your promotional process a positive customer experience?

A robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…

Study: Retailers struggling with omnichannel shopping

May 20, 2015

CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.

Generation gap narrowing when it comes to customer service

May 14, 2015

New research shows there is no secret formula for serving millennials who have higher expectations.

Companies partner to provide in-store analytics in Middle East

May 8, 2015

Walkbase, an analytics and marketing company, is partnering with BT Al Saudia for delivering in-store analytics in five countries.

Retailers worldwide lose $1.75 trillion

May 7, 2015

IHL Group reports retailers worldwide lose $1.75 trillion annually due to the cost of overstocks, out-of-stocks and returns.

5 ways to improve your hiring

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Doug Fleener, former director of retail for Bose Corporation, lists five ways to improve retail hiring practices.

What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused…

Amazon introduces Amazon Business

April 29, 2015

Amazon Business is a new marketplace on Amazon.com with features and benefits customized for businesses.

Retailers encouraged by passage of cyber security bills

April 24, 2015

The Protecting Cyber Networks Act and the National Cybersecurity Protection Advancement Act encourage businesses to share cyber threat information…

Top 10 sales bad habits (and how to break them)

Kevin Cundiff, vice president of warranty retail for Foretgra, lists the Top 10 mistakes retailers make and how to correct them.

Montana convenience stores roll out new POS

April 23, 2015

Town Pump selects new point of sale system to support EMV compliance and enhance customer experience.

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

KFC franchisee using video intel solution to reward employees, improve customer experience

April 15, 2015

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.