Walmart launching ‘Pick Up Today’ service this month

March 10, 2011

Walmart has announced plans to expand its U.S. multichannel platform by launching "Pick Up Today" later this month. The service allows customers to purchase…

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

Retailers using iPads to enhance shopping experience

March 8, 2011

According to InsideRetailing.com, more retailers are expected to begin incorporating Apple’s iPad into store operations. The shift seems to be retailers…

Daniel Pink's Drive & The Surprising Truth About Retail

by Bob Phibbs — CEO, The Retail Doctor

I finally picked up a copy of Daniel Pink's Drive: The Surprising Truth About What Motivates Us due to all the press and read it cover to cover.

Have you outgrown your market?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When you've become the best of the best, what do you do next?I've recently begun working with a gentleman who has reached the pinnacle of his profession and…

Best Buy jumping on the free-delivery bandwagon

March 1, 2011

Best Buy Co. Inc. is now offering free delivery, haul-away service and no-interest financing on all its home appliance purchases, the company said on its…

Digby brings In-Store Mobile Module to retailers

February 23, 2011

Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…

Building a company of respect

by Jeanne Bliss — Founder, CustomerBliss

The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…

Amazon offering unlimited instant streaming to Prime members

February 22, 2011

According to WSJ.com Market Watch, Amazon announced yesterday that it is now offering unlimited instant video-streaming of movies and TV shows at no additional…

MICROS-Retail announces XBR and Balance Sales Audit versions 7.0

February 21, 2011

MICROS-Retail, a division of MICROS Systems, Inc. and provider of retail technology, announced the release of XBR Loss Prevention and Store Analytics version…

Survey shows majority of shoppers motivated by brand loyalty

February 21, 2011

CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

Top retailers make employee health, happiness a priority

What comes first: Great retailers or great employers? The answer is that they go hand-in-hand.

Tried and true, or tired and through

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I was talking with a retailer Monday who discussed with me all of the changes and decisions she needs to make concerning her stores, including investing in new…

A missed opportunity to add loyalty value?

by Sharon Goldman — Senior Director, COLLOQUY

At COLLOQUY, we regularly discuss the benefits of using loyalty program data to improve customer relationships and targeted customer communication. But can a…

OpinionLab adds auto-translate feature to VOC platform

February 1, 2011

OpinionLab, developer of voice-of-customer (VOC) listening technologies, has unveiled a major enhancement to its feedback-translation tool, enabling companies…

Retail At Risk From Technology

by Bob Phibbs — CEO, The Retail Doctor

We need to address the real concerns facing retail instead of looking to technology for a quick fix. This Manifesto can spur you to change the way your retail…

Customer service greatness, as taught to us by PBS

by James Bickers — Editor, Networld Alliance

Here's an amazing story that any retailer can learn from, a story about the power of surprise and going above-and-beyond for the people that interact with…

When Must is Always, Should is Most of the Time, and Never is Out of the Question

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

One thing that fascinates me when working with retail chains is seeing the different levels of performance that spring from the same retail strategy.  Each…

Shopatron adds new features to e-commerce suite

January 12, 2011

Shopatron has unveiled Shopatron 3.0, promising an upgraded customer experience that will lead to increased sales. This announcement comes after months of…