Customer Service News & Media
Stop & Shop, Volta team up on EV charging stations
July 28, 2021
Stop & Shop has partnered with Volta Industries Inc. to install electric vehicle charging stations at its stores across the Northeast, according to a press…
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Circle K signs exclusive partnership with Bitcoin Depot
July 27, 2021
Circle K, a convenience store chain that already has more than 700 bitcoin ATMs in 30 states, has signed an exclusive international partnership with Bitcoin…
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Bed Bath & Beyond advances digital-first strategy
July 26, 2021
Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…
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Norway debuts digitized car dealership
July 22, 2021
Harald A. Møller AS, Norway's largest car importer, has introduced a digital service station for dealerships from Sharebox AS with service check-in around the…
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Costco keeping senior hours post pandemic
July 22, 2021
The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.
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Uber expands grocery market footprint
July 21, 2021
Uber Technologies Inc. is expanding its on-demand and scheduled grocery delivery, making service available in over 400 U.S. cities and towns, which more than…
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Italian luxury retailer going hyper personal with customer experience
July 21, 2021
Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…
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Savory Restaurant Fund leader talks creating loyal customers, raving fans
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…
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What Can a Cash Recycler Do For Your Organization
Cash recyclers are able to accept, dispense, and secure cash that comes in and out of your business via daily transactions, there’s much more to them than that.
Presented by Burroughs, Inc.
download nowIntroduction to cash recyclers: Who, what, and why
CASH RECYCLERS CAN DO FAR MORE THAN YOU MAY THINK. No matter the size, scope, or reach of your business, the last thing your operations need is the added…
Presented by Burroughs, Inc.
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ICX Association names award winners in interactive customer experience
by David Drain
The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…
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Nayax buys tech startup Weezmo
July 16, 2021
Nayax Ltd., a cashless solution provider, announced today the acquisition of Weezmo, an Israel-based technology startup focused on connecting the online…
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Domino's digital retail innovation leader on embracing change
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…
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E-commerce can limit ability to connect with customers when it matters most — don’t let it
by Ankur Prasad
Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.
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Amazon embarks on huge veteran, military spouse hiring effort
July 14, 2021
Amazon aims to hire over 100,000 U.S. veterans and military spouses within the next three years.
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Need to know your foot size? There's an iPhone app for that
July 14, 2021
The Xesto Fit is a 3D foot sizing iPhone app that can recommend shoe sizes across 150 brands.
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3 ways to level up CX for the new era of retail
John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…
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Why it's all about respect, consistency and communication in post-pandemic retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…
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Bed Bath & Beyond expands associate benefits
July 1, 2021
Retailer Bed Bath & Beyond Inc. is adding three benefit programs for associates including an associate relief fund.
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More retailers offering chat to online customers
June 30, 2021
More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…
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