Walmart.com expands shipping, simplifies item return

November 7, 2018

Walmart's e-commerce site now boasts more third-party products available via two-day shipping (on orders over $35), while the brand is launching the ability to…

Emerging tech, bad customer service, omnichannel top reads in October

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…

The key to holiday success? Inventory flexibility

Eric Lamphier, senior director of product management, Manhattan Associates, maps out why preparing for the tremendous spike in demand, that comes with the…

Banks banking on Garmin contactless pay feature

November 6, 2018

Several top European banks, including KBC Bank and Insurance in Belgium, Rabobank and ABN Amro in the Netherlands and BNL Gruppo BNP in Italy, will begin…

Target debuts holiday deals early, mobile checkout

November 6, 2018

Target has kicked off its Black Friday sales, offering select deals nearly one month early.

7-Eleven pilots mobile payment app

November 5, 2018

Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…

Walmart BYOD helping associates work smarter

November 5, 2018

Walmart is deploying a mobile device associate initiative aimed at helping team members work smarter using their own smartphones.

Europe's new privacy rules may have a silver lining: Improving customer experiences

Seeta Hariharan, general manager and group head, TCS Digital Software & Solutions Group, explains why retailers would be wise to view the new privacy…

Emotion in customer care: Just how important is it?

Julien Rio, head of marketing at Dimelo, explains why retailers need to solve problems from the lower levels of the hierarchy of needs when it comes to…

GameStop taps Right Media Solutions to upgrade digital signage

October 30, 2018

GameStop Corp. has selected Right Media Solutions to upgrade its digital video network to more than 3,800 locations. The network will be powered by Commercial…

Operating in a customer-driven economy

Andy Tow, managing director, Retail Marketing Group, offers insight on why the race is on for brands to elevate themselves by offering personalised experiences.

Consumers: Brands must respond to online reviews

October 29, 2018

A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…

Wild Birds taps SMG tool to capture customer insight

October 29, 2018

Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…

Why and how retailers must create relevancy to survive

by Chris Petersen — Owner, IMS

Chris Petersen explains why the 'winning' retailer is one that focuses on convenience, consistency and customized value.

NEC debuts BI analytic platform for retailers

October 25, 2018

NEC Display Solutions of America has launched NEC ALP, a business intelligence analytics platform to help retailers with real-time content and data measurement.

Vitamin Shoppe hires on first chief customer, digital experience leader

October 25, 2018

Vitamin Shoppe has hired on Stacey Renfro for the newly-created role of executive vice president, chief customer and digital experience officer.

Uber drone food delivery arriving in less than 3 years

October 24, 2018

Uber plans to have food delivery service via drones in play by 2021 and the program is in its "early days," according to news reports.

Mastercard to make signature optional in the store, on the card

October 24, 2018

Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.

Digitally-native brands embrace omnichannel sales strategies with success

Heath Wells, co-founder and CEO of NuORDER, explains why digitally-native brands that want to follow in the footsteps of successful predecessors must develop…

VizyPay cash discount program helps retailers, customers alike

October 19, 2018

VizyPay, a credit card processing company, has unveiled a cash discount program that allows merchants to offset service fees without increasing prices.