Amazon expands free holiday shipping offer, free one-day shipping

December 17, 2018

Amazon Prime members now have free standard shipping through Dec. 18 and more have access to Prime free one-day shipping given the service is now available to…

Instacart, Whole Foods breaking up delivery partnership

December 14, 2018

The new year will bring about a breakup between delivery provider, Instacart, and Whole Foods, as the supermarket chain, now owned by Amazon, is severing its…

Omnichannel still in infancy stage, reveals research

December 14, 2018

While there's lot of activity when it comes to retailers and expanding delivery options, the "buy online, pick up in store" (BOPIS) isn't taking deep root as…

3 ways digital maps improve customer experiences

Robert Szyngiel, who leads product management at DMTI Spatial, offers up three ways retailers can use digital maps to improve customer experiences.

Survey: Retail store associates like tablets for enhancing customer service

December 11, 2018

A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…

Mall of America debuts Ellie the Elf concierge service for holiday shoppers

December 11, 2018

Those hitting the Mall of America in Minnesota for holiday shopping now have a new helper — Ellie the Elf.

The Necessity of Customer-Driven Marketing for Retail

As 2019 inches closer, the time to re-evaluate your various marketing and advertising strategies and campaigns in a way that will stand out in the…

The new retail era where logistics is both sexy and essential

by Chris Petersen — Owner, IMS

Chris Petersen explains why, from AI to predictive inventory, logistics isn't what it used to be.

Wayfair debuts membership program boasting exclusive perks, saving opportunities

December 6, 2018

Wayfair's MyWay membership program aims to make shopping easier and more affordable by offering unique benefits as well as exclusive sales and discounts, free…

Online shoppers don't have much patience, reveals study

December 5, 2018

Retailers don't have as many chances for redemption with shoppers than they likely think, according to a Brightpearl report which reveals consumers aren't very…

Nordstrom expands gift pickup options

December 5, 2018

Nordstrom is expanding gift pickup options this holiday season way beyond store hours.

Walmart deploys Dotcom store technology to allow in-store website orders

December 4, 2018

Amazon testing automated checkout in bigger retail stores

December 3, 2018

Amazon is testing its automated checkout technology for larger stores in Seattle, the Wall Street Journal reported on Sunday. The company has used the…

Emotion in customer care: Just how important is it?

Julien Rio, head of marketing at Dimelo, offers insight on how to truly approach customer care and why retailers need to undertake an in-depth rearrangement of…

Heads up banks: Amazon is now your competition

Kitewheel President Mark Smith offers up insight on why Amazon's move into traditional banking should scare other banks thanks to its very loyal customer base…

Kroger, Ocado customer fulfillment center coming to Ohio

November 28, 2018

Grocery retailer, Kroger, will establish its first customer fulfillment center, boasting digital and robotic capabilities, in Ohio via partnership with Ocado…

Cyber crime poses big risk to mobile holiday shopping

by David Jones — Editor, Networld Media Group

Security experts and retailers are increasingly focused on protecting the consumer's mobile shopping experience and payment platforms to ensure safe…

Kagan: Walmart radio heard in stores from coast to coast

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan puts the spotlight on Walmart radio and how it may be an example of a new, and potentially big retail wave and one that improves improve the…

Domo debuts apps for optimizing retail, product performance

November 26, 2018

Cloud-based OS provider Domo is launching two new apps aimed at helping retailers better leverage data for improved decision making and business performance.

7-Eleven taps Citcon to offer Chinese payment options in Canada

November 26, 2018

7-Eleven Inc. is partnering with cross-border payment firm Citcon to start accepting Chinese mobile payment platforms WeChat Pay and Alipay at 35 Canadian…