Amazon prepping Whole Foods pick-up service, claims report

April 2, 2018

Amazon is reportedly getting a product pick-up service strategy in place for its Whole Foods Market locations, according to a Motley Fool report.

Creating measurable touchpoints for experiential retail

Jacob Taylor, founder and CEO, Civitas, explores the evolution of experiential retail and what marketers can do to capitalize on measurable touchpoints during…

Survey: Very few consumers report excellent customer service

March 30, 2018

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

Amazon prepping responsive drone technology, claims report

March 29, 2018

Amazon's drone strategy may include developing drones that respond to a customer's call or wave.

Walmart expanding CarSaver car-selling kiosks

March 29, 2018

Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep…

Nordstrom readying men's store in New York City

March 28, 2018

In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar.

Target expanding loyalty program strategy

March 27, 2018

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.

The try-before-you-buy trend spurring a returns tsunami, claims study

March 26, 2018

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…

Payments Canada launches new credit risk model

March 23, 2018

Payments Canada, a financial market infrastructure for payments, is deploying a new credit risk model to boost safety and the soundness of existing…

Arizona hospital deploys self-serve prescription kiosk

March 23, 2018

Bayless Integrated Health Center in Phoenix is now using a self-serve pharmacy kiosk that allows patients to fill a prescription immediately after being…

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Macy’s to introduce mobile checkout, VR furniture design experience and more

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…

Will Amazon deliver the next generation of financial services?

Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce giant's potential interest in banking.

Carnival cruising full speed to deliver game-changing guest experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX…

Walmart expanding grocery delivery across the country

March 14, 2018

In the latest shot fired in the battle to provide greater delivery options, Walmart plans to expand its online grocery delivery to more than 40 percent of the…

A new era of content management, strategic collaboration

by Chris Petersen — Owner, IMS

As Chris Petersen explains consumer-facing content is dispersed across many channels, systems and the cloud. Consequently, a major challenge for brands and…

Amazon extends Prime discount to Medicaid consumers

March 12, 2018

Amazon is offering Medicaid consumers its Prime membership for $5.99 a month, a big discount from its monthly $12.99 cost.

Indian airport tests check-in kiosk on buses

March 9, 2018

The Bangalore Metropolitan Transport Corporation, in collaboration with the Bengaluru International Airport in Bangalore, India, has installed an automated…