Gap tapping digital policies to boost customer experience, associate scheduling

June 1, 2018

Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data.

Walmart testing new check-out service

June 1, 2018

Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide.

Meeting customer needs driving retail investment, reveals survey

June 1, 2018

Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through…

Verizon installs free Wi-Fi kiosks in upstate NY

May 30, 2018

New Rochelle, New York, is the first city in the country to have Verizon's Digital Kiosks, according to The Journal News.

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

Rewards.com users now earning, redeeming Dash digital currency at retailers

May 28, 2018

Dash, a company that frames itself as an alternative to bitcoin, has announced a partnership with Rewards.com, a loyalty rewards website incentivizing…

Target makes beauty shopping a bit easier

May 24, 2018

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands.

Target ups men's grooming strategy with new store experience, products

May 22, 2018

Target is debuting in-store improvements in its men's grooming departments and "doubling down" on offerings and elevating the experience for the male consumer.

Nuggets testing blockchain e-commerce mobile app

May 21, 2018

Nuggets, an e-commerce payments and ID platform, has opened up its mobile app Alpha to iOS users. 

Wirecard powering contactless payments in Garmin smartwatches

May 18, 2018

Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a…

How Ocado masters e-commerce grocery in the UK

by Elliot Maras — Managing Editor, Food Logistics

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K.

DoorDash delivery partnership pays off for Chipotle

May 17, 2018

The national delivery partnership between Chipotle Mexican Grill and DoorDash is proving to be a winning, and lucrative, strategy.

Amazon's Whole Foods grocery delivery service hits a few more markets

May 17, 2018

Denver, Sacramento and San Diego Amazon Prime members can now enjoy free two-hour delivery, on orders more than $35, from Whole Foods Market.

Walmart shutters Scan&Go due to consumer disinterest

May 16, 2018

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.

Diamond retailer taps blockchain to drive transparency in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Panera rolls out nationwide delivery

May 9, 2018

Panera Bread has expanded delivery across the United States with the service now available in 897 cities and 43 states. The service — which is entirely digital…

Walmart, DoorDash team up on grocery delivery

May 8, 2018

Walmart and DoorDash are teaming up to expand Walmart's online grocery delivery service, beginning with the Atlanta metro market.