Kagan: Fixing your app to improve customer experience

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer…

Pandora deploys digital receipts for UK locations

March 14, 2017

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…

Forget just selling products: Customer experience is king

In a world where anyone can whip up an e-commerce site and begin selling in a matter of hours, merely taking products to market just isn't good enough anymore.

Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Why a customer-centric retail model is key to beating digital competition

Rental car companies can effectively respond to competition by adopting the successful strategies and best practices digital retailers use to engage customers…

Bankers will spend more on CX this year, reveals report

March 8, 2017

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…

Report: Wal-Mart piloting convenience store strategy

March 3, 2017

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

Amazon tops when it comes to corporate reputation

March 2, 2017

When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.

Beer, wine may soon hit Amazon Go store shelves

March 1, 2017

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.

Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

Bloomingdales, Altar’d State share associate training success stories

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

5 key distributor opportunities in an omnichannel world

by Chris Petersen — Owner, IMS

For today's consumers, omnichannel is their "new normal." They now shop and purchase anytime and everywhere. What this means for traditional retailers is that…

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

Unisys rises to omnichannel banking challenge with Elevate

February 24, 2017

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…

Why retail Is the ultimate social platform

The impulse to socialize at the market lives on — witness the late 20th century phenomenon of "hanging out at the mall," or the 21st century rise of farmers…

Ignoring personalization can cost a retailer, reveals survey

February 23, 2017

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…

Research: More big companies are gungho on CX

February 22, 2017

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…