Amazon expands free Prime same-day delivery into Chicago, Orlando

October 21, 2015

Amazon will now be serving up free same-day delivery into more than 750 cities and towns.

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

Punchh, CiCi's Pizza partner to develop loyalty app

October 16, 2015

Punchh, a brand-centric mobile customer engagement platform for restaurants, is teaming up with CiCi’s Pizza to build a loyalty app.

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

Poor inventory control equates to shopper disappointment, lost sales for retailers

October 12, 2015

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…

Isle of Man telecom calls on in-store digital signage

October 9, 2015

Isle of Man-headquartered telecom Sure are again welcoming customers to a new concept store featuring digital signage experiences designed by Acquire Digital…

Jet jettisons membership fee citing bigger than expected sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Microsoft prepping for NY, Australia retail store grand openings

October 2, 2015

Microsoft will debut two new brick-and-mortar retail stores in the next two months, launching a flagship New York City location and a Sydney, Australia, store.

GameStop kicks off holiday layaway program

October 2, 2015

The global game retailer GameStop is launching its holiday layaway program and promising to boast the most popular products for consumers.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts

DirectBuy debuts app to drive consumer website access, product sales

September 25, 2015

New mobile app features unique product recommendation service.

Creating a personal experience: First steps and the best steps

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

The next era of retail disruption: Experience

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as…

Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

The Irish are here, the Irish are here and why US retail should be worried

September 23, 2015

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…

Retailers not too knowledgeable about top shoppers reveals new survey

September 21, 2015

Insightful and useful information on loyal consumers is lacking, reports new study.

Kohl’s looking to hire on nearly 70K for holiday shopping rush

September 21, 2015

Seasonal workers will take roles in stores, fulfillment centers and credit operations.

Walmart hiring 60K employees for holiday season workforce

September 21, 2015

The bottom line will be a bit bigger given the minimum-wage increase put into place earlier this year.

Amazon expands delivery service in southern California

September 21, 2015

The etailer is also boosting delivery service for items purchased at local Los Angeles stores.