Apple aims to draw out the artist in iPhone, iPad user base

January 1, 2016

Apple will debut new creative and artistic workshops for device users.

Click and collect: A hat trick retailers can't pull off?

by Chris Petersen — Owner, IMS

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

Zappos’ Santa Claus feat leaves big shoes to fill

by Bryan Pearson — President, LoyaltyOne

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Amazon mulling air freight service operation, claims reports

December 22, 2015

Amazon isn’t just looking to drones to provide faster and more efficient shipping and delivery operations.

Year in Review: 5 insights on why data will remain critical in 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Retail hours for Christmas Eve aim to provide late shoppers a reprieve

December 21, 2015

The retail segment is hoping more than a few procrastinators will be out and about Christmas Eve and expanding hours to accommodate the last-minute consumer…

Retailers embracing Free Shipping Friday

December 18, 2015

Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.

Insight on kicking a 2016 retail strategy off on solid ground

by Ethan Whitehill — CEO, two west inc

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Chicago retailers hopping on Amazon Prime Now service

December 10, 2015

More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.

Consumer rage on rise as customer service, satisfaction continues to plunge

December 4, 2015

Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

U.K, U.S. consumers not thrilled with online holiday shopping experience

December 3, 2015

British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…

Amazon delivers restaurant service to Baltimore

December 3, 2015

Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.

Customer service in the online marketplace: How retailers can cater to shoppers

Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service…