Publix closes Little Clinics

May 18, 2011

According to the Orlando Sentinel, Publix Super Markets is closing down its in-store Little Clinics.

Kendon Trailers partners with Shopatron to offer consumers eCommerce platform

May 18, 2011

Kendon Trailers, an Anaheim, Calif.-based manufacturer of fold-up motorcycle trailers and lifts, has partnered with Shopatron, an eCommerce solutions company…

Billpay Kiosks Enhance Supermarket Customer Service

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

The rebate debate

by Sharon Goldman — Senior Director, COLLOQUY

According to research released by the Aberdeen Group last week, half of retailers use rebate programs as part of their mix of customer loyalty. In addition…

How 'karma credit' can build a business

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

While charity may begin at home, you build business by bringing it into your store. What goes around truly does come around. Take care of other people, and…

Politics, religion and sex

by Harry Friedman

I admit it right here in the first paragraph. I am not really going to talk about sex. Too easy, a lob shot. So in this year of presidential hopefuls popping…

Consumers rank social networks better than online businesses for ability to protect personal information

May 12, 2011

ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), has announced that a joint…

Publix changes coupon policy

May 12, 2011

According to the Sun-Sentinel, Publix Super Markets Inc. is changing its coupon policy, placing restrictions on which ones it will accept.

If nobody complains, is everything okay?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Heck no!

What recent events in Japan will mean for luxury brands

by Bob Phibbs — CEO, The Retail Doctor

Before the news about Bin Laden, people were talking a lot about the effects from the tragic events in Japan. Of course there is a human side which we are all…

Why do sales people forget that they are also buyers?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A strange transformation takes place when a person takes on a sales role. It doesn't matter whether it's a "sales professional," a solo entrepreneur, a…

Coles pilots online ordering, pick-up service

May 9, 2011

According to Business Spectator, Australian supermarket chain Coles is expanding its online retail shopping platform to include "Click & Connect," which…

Online grocer utilizes BI to deliver customer service promise

May 4, 2011

According to STORES.com, FreshDirect, a New York-based online grocery delivery company, uses business intelligence (BI) strategies and technologies to help it…

CETW: MediaTile's HumanKiosk

MediaTile CEO Simon Wilson shows how the HumanKiosk lets brands have a customer service representative on the sales floor without really having one on the…

5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)

by Jeanne Bliss — Founder, CustomerBliss

The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing. We feel we know what customers want. We believe we…

Survey: Consumers will pay a premium for good service

U.S. consumers also tell twice as many people about bad service compared to good service.

Supermarket chain Big Y offers rewards card - with a fee

While some consumers expressed interest in the new plan, others were unenthusiastic.

Change your store hours to increase sales

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

No matter what state the economy is in, no matter how frugal consumers are, customer-centric retailers are building business. Here's one way for you to be one…

Rhodes, Shopatron offer online store

April 28, 2011

Rhodes Music Corporation has announced its online store, www.rhodespiano.com, which relies on Shopatron’s retail-integrated eCommerce system. The online store…

Wal-Mart tests online food purchasing service in California

April 25, 2011

According to the New York Times, the "Walmart To Go" test allows customers to order grocery items online and have them delivered to their homes via…