New supermarket chain in Dubai uses Oracle Retail Solution

April 25, 2011

Zawya, Dubai's newest supermarket and convenience-store chain, has implemented Oracle Applications to support its growing business in the United Arab Emirates.

Why should anyone work for you?

by Harry Friedman

The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever. But the last 25 to 30 years it's been…

Shopatron receives A+ rating with BBB

April 20, 2011

Shopatron Inc., a technology company that provides eCommerce solutions to branded manufacturers and retailers of consumer goods products, recently announced…

At Retail: Looking Good, Buying More

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Oscar Wilde phrased it beautifully in "The Picture of Dorian Gray." He wrote, "It is only shallow people who do not judge by appearances." Right or wrong, most…

Start a Customer Service War

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…

How big do you have to be, to not care how your customers are being treated?

by Harry Friedman

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

Lumber Liquidators Selects Versatile to Provide Self Service Solution

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Versatile Systems Inc.  today announced that Lumber Liquidators has selected Versatile’s Mobiquity Kiosk™ system and Easy AppTM solution to provide its…

How to sell luxury products without discounting

by Bob Phibbs — CEO, The Retail Doctor

Do you have a luxury product to sell? I'm not talking a good or better version of something you could find at some dollar store. I'm talking the best.Selling…

Webinar discusses integration of contact center, social and web interactions

April 6, 2011

According to a recent Harris Research poll, 85 percent of consumers said they would be willing to pay anywhere from 5 to 25 percent more than regular price if…

Sears Holdings Corp. expands partnership with Creative Channel Services

April 4, 2011

Creative Channel Services (CCS), a retail marketing agency, has announced that it will expand its partnership with Sears Holdings Corp. by providing the…

Best Buy, TiVo, Walgreens affected by weekend hackers

April 3, 2011

According to The Los Angeles Times, Best Buy Co., TiVo Inc. and Walgreen Co. have reported security breaches, joining Kroger Co. and JPMorgan Chase &…

GlobalShop: Starbucks, Whole Foods localizing redesign efforts to increase community contact

by Kim Williams — Reporter, NetWorld Alliance

Community involvement, locally sourced and reclaimed materials are key to establishing and retaining customer loyalty.

Retail executive summit announces keynotes, Twins/Red Sox outing

March 28, 2011

LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…

What great looks like

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Netflix offers apology and refund for outage

March 24, 2011

According to DigitalTrends.com, Netflix offered an account credit to its customers for an outage on its website that lasted more than an hour on Tuesday…

Home Depot announces barcode program for smartphones

March 23, 2011

According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR…

Sunrise MarketPlace launches redesigned website

March 23, 2011

Sunrise MarketPlace, a Citrus Heights, Calif., retail and business district, has partnered with Mallfinder, a developer and provider of integrated marketing…

Acqueon launches new multichannel outbound notification software application

March 22, 2011

Acqueon Technologies Inc., a product specialist in Customer Interaction Management (CIM), announced its new communications and notifications management…