Price Chopper to implement IBM data-warehouse platform

March 22, 2011

IBM today announced that Price Chopper, a Golub Corp. company and one of the largest supermarket and pharmacy chains in the Northeast region, will implement…

Organization engagement: Five key steps to aligning around the customer

Retailers might think they're customer-centric, but many customers experience the opposite.

Mobile Monday: Home Depot app

The app makes shopping easy, and makes customers better shoppers with tools that help avoid extra trips to the store.

Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

NCR unveils first hybrid laser and imaging bi-optic scanner

March 16, 2011

NCR Corp., a global technology company offering assisted- and self-service solutions, recently announced that it is launching the world’s first hybrid laser…

Apple praised for its role in helping the people of Japan

by James Bickers — Editor, Networld Alliance

Kevin Rose, the founder of Digg and a technology angel investor, published on his blog an email he received from an Apple employee in Japan. It tells a story…

Adidas opens women-only concept store in Korea

March 14, 2011

According to Fibre2Fashion.com, Adidas has opened its first women-specific retail store in Korea, which focuses on customer service for a more personalized and…

Walmart launching ‘Pick Up Today’ service this month

March 10, 2011

Walmart has announced plans to expand its U.S. multichannel platform by launching "Pick Up Today" later this month. The service allows customers to purchase…

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

Retailers using iPads to enhance shopping experience

March 8, 2011

According to InsideRetailing.com, more retailers are expected to begin incorporating Apple’s iPad into store operations. The shift seems to be retailers…

Daniel Pink's Drive & The Surprising Truth About Retail

by Bob Phibbs — CEO, The Retail Doctor

I finally picked up a copy of Daniel Pink's Drive: The Surprising Truth About What Motivates Us due to all the press and read it cover to cover.

Have you outgrown your market?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When you've become the best of the best, what do you do next?I've recently begun working with a gentleman who has reached the pinnacle of his profession and…

Best Buy jumping on the free-delivery bandwagon

March 1, 2011

Best Buy Co. Inc. is now offering free delivery, haul-away service and no-interest financing on all its home appliance purchases, the company said on its…

Digby brings In-Store Mobile Module to retailers

February 23, 2011

Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…

Building a company of respect

by Jeanne Bliss — Founder, CustomerBliss

The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…

Amazon offering unlimited instant streaming to Prime members

February 22, 2011

According to WSJ.com Market Watch, Amazon announced yesterday that it is now offering unlimited instant video-streaming of movies and TV shows at no additional…

MICROS-Retail announces XBR and Balance Sales Audit versions 7.0

February 21, 2011

MICROS-Retail, a division of MICROS Systems, Inc. and provider of retail technology, announced the release of XBR Loss Prevention and Store Analytics version…

Survey shows majority of shoppers motivated by brand loyalty

February 21, 2011

CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

Top retailers make employee health, happiness a priority

What comes first: Great retailers or great employers? The answer is that they go hand-in-hand.