Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Target CEO on why stores continue to close on Thanksgiving

November 15, 2023

Target CEO Brian Cornell declared Target stores would close on Thanksgiving four years ago and the operations move has remained in place ever since.

Walmart designs a more inclusive shopping experience

November 14, 2023

Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.

5 effective customer experiences for retailers in the digital age

by Mario Peshev — CEO, DevriX

Customers' changing preferences, favoring convenience and personalized interactions, provide guidelines to help retailers compete in a crowded ecosystem.

Entertainment chain goes all cashless with self-serve kiosk

November 13, 2023

HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…

Poor inventory visibility puts customer trust in jeopardy

November 10, 2023

Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.

Seamless checkout experiences: The key to maximizing holiday sales online

by Matt Miller — Vice President of Product, Paze, Paze

With e-commerce expected to continue growing, retailers recognize the need to drive revenue while providing a strong experience, including a seamless checkout…

Akron University teams with Aramark on food delivery robots

November 9, 2023

Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…

Fisheries Supply taps Constructor to improve the digital customer experience

November 8, 2023

Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…

South Carolina vehicle services kiosks heading to supermarkets

November 7, 2023

South Carolina motorists will be able to renew vehicle registrations and perform other functions at self-serve kiosks inside grocery stores, according to a…

C-store tech transformation: Do's, don'ts, tips, strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience

October 31, 2023

Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…

Amazon debuts prescription delivery via drone

October 27, 2023

Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…

How in-store retail media can help boost customer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.

How retailers can digitally transform the voice channel to increase answer rates

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Most US consumers see value in chatbots

October 19, 2023

A good number of U.S. consumers, 74%, are interested in getting more accurate product data thanks to generative AI as 50% view product detail gathering as a…

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…