Costco reportedly testing membership card scanners

January 25, 2024

Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

Leveraging AIoT video technology to improve retail efficiency

By leveraging high-definition cameras and AI analytics, AIoT powered video systems offer features like remote inspection, crowd density monitoring, heat…

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Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

American Freight debuts store format featuring improved shopping experience

January 5, 2024

American Freight has launched a new store layout promising customers an upgraded shopping experience.

Target locking up underwear ticks off shopper

January 3, 2024

A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.

Unwrapping loyalty: 3 powerful tactics for post-holiday success

by Sai Koppala

January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.

TikToker claims he was shortchanged at Zara self-checkout kiosk

January 2, 2024

A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…

Uniqlo self-checkout counter for apparel wins kudos

December 28, 2023

Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…

Airport self screening security kiosks landing in January

December 22, 2023

Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…

2 tech innovations to supercharge the holiday shopping experience

by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon

One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.

Rite Aid can’t use facial recognition tech for 5 years

December 20, 2023

The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…

Tips for secure package deliveries, shipping CX success

by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital

With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

Southwest CEO: Holidays won’t be ruined this year

December 18, 2023

Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…

How brands can drive customer engagement, loyalty in the digital age

by Vipin Porwal — CEO and founder, Smarty

Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…

Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

Many retail associates concerned about personal safety

December 12, 2023

Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…