Walmart GoLocal names Rina Hurst as VP

October 17, 2023

Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.

How to recruit, hone tech savvy store associates

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…

Creating an engaging customer experience with an authentic brand voice

by Fara Haron — Regional CEO, Majorel

Although a seemingly straightforward task, selecting a voice to represent your company takes time and thought. With more options arriving every day…

C-store chain RaceTrac launches first EV charging station

October 16, 2023

RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…

The continuing challenges of office coffee service

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…

Cooler Screens sues Walgreens over digital screen project

October 11, 2023

Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…

Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

Uber launches return product delivery service

October 10, 2023

Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.

La-Z-Boy's updated AR strategy drives immersive experience

October 6, 2023

A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.

British fashion retailer taps NewStore for digital transformation journey

October 5, 2023

AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.

Need a checkup? Hit up Costco

October 4, 2023

Costco is offering an online health checkup for under $30 thanks to a partnership with direct-to-consumer healthcare marketplace Sesame.

Leadership tops 'must have' soft skills for retail roles

October 3, 2023

The most important soft skill, according to retail professionals, is leadership.

5 ways to deliver (and improve) the connected customer experience

by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience

Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.

Stop & Shop, Badger give Marty the Robot refresh, bigger reach

September 28, 2023

Stop & Shop is teaming up with Badger Technologies to expand the use of Marty the Robot at more than 300 of the grocer's Northeast stores and has made…

DoorDash expands grocery partnership

September 28, 2023

DoorDash has broadened its grocery fleet footprint with the addition of more than a few partners.

Gen Z views AI as e-commerce booster

September 28, 2023

A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.

Feds propose kiosk access requirements for disabled

September 27, 2023

The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…

Target shutting stores due to theft, safety issues

September 27, 2023

Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.

La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

September 25, 2023

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…