Customer Service News & Media
Reasons why retailers are marching fast toward automation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…
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Solo Stove teams with Simplr on AI chatbot
August 16, 2023
Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support…
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Most shoppers want a better search experience
August 14, 2023
Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.
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Amazon expands Fresh delivery to non-Prime members in select cities
August 10, 2023
Amazon is offering its Fresh grocery delivery to non-Prime members in certain U.S. locations.
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City Furniture's shopping experience is all about knowing the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.
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Target adds Starbucks to drive-up options
August 9, 2023
Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.
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ICX Summit goes local in Charlotte with tours for attendees
by Daniel Brown — Editor, Networld Media Group
This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…
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CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
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Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
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Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
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Tanger Outlets takes digital-first strategy in loyalty program revamp
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.
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Revolutionizing the post-Covid retail customer experience
by Steve Covate — Vice President of Sales, Qtrac
More than ever, customers demand, and deserve, efficiency, flexibility, timeliness, value and priority. Retailers must meet these expectations or risk losing…
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Tips for a viable seasonal hiring strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.
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Fabric retailer Joann taps Flybuy for BOPIS nationwide
July 31, 2023
Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…
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UK department store launches virtual try-on
July 27, 2023
John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…
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Lowe’s teams with OneRail on same-day delivery
July 27, 2023
Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.
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Fabletics gets personal with customers in-store and online
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…
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Lowe’s, Petco expanding store-in-store partnership
July 25, 2023
Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.
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