Customer Service News & Media
ClearSale launches revamped client portal
August 29, 2023
ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…
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Starboard Cruise Services tapping former crew workers for exceptional shopper experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…
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UK apparel retailer intros return kiosks
August 24, 2023
New Look Holdings Ltd., a Jersey, U.K.-based apparel retailer with more than 400 stores, has installed return kiosks in partnership with ZigZag Global, a…
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3 easy ways customer service can uplift brand reputation
by Chris Tranquill — Chief Executive Officer, Khoros
Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship.
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Save Mart Companies helping Hawaii wildfire victims
August 21, 2023
The Save Mart Companies, which operates Save Mart, Lucky and FoodMaxx stores in California and western Nevada, are doing relief fundraisers for those impacted…
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Reasons why retailers are marching fast toward automation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…
read nowSolo Stove teams with Simplr on AI chatbot
August 16, 2023
Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support…
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Most shoppers want a better search experience
August 14, 2023
Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.
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Amazon expands Fresh delivery to non-Prime members in select cities
August 10, 2023
Amazon is offering its Fresh grocery delivery to non-Prime members in certain U.S. locations.
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City Furniture's shopping experience is all about knowing the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.
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Target adds Starbucks to drive-up options
August 9, 2023
Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.
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ICX Summit goes local in Charlotte with tours for attendees
by Daniel Brown — Editor, Networld Media Group
This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…
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CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
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Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
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Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
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Tanger Outlets takes digital-first strategy in loyalty program revamp
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.
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Revolutionizing the post-Covid retail customer experience
by Steve Covate — Vice President of Sales, Qtrac
More than ever, customers demand, and deserve, efficiency, flexibility, timeliness, value and priority. Retailers must meet these expectations or risk losing…
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Tips for a viable seasonal hiring strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.
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