Gen Z views AI as e-commerce booster

September 28, 2023

A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.

Feds propose kiosk access requirements for disabled

September 27, 2023

The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…

Target shutting stores due to theft, safety issues

September 27, 2023

Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.

La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

September 25, 2023

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…

Jeweler launches insurance app

September 22, 2023

Baribault Jewelers is providing customers with instant insurance coverage via an app.

Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado

September 22, 2023

Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…

Crunch Fitness debuts Amazon One

September 19, 2023

Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…

University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

Office Depot podcast aims to help small business owners

September 15, 2023

Office Depot has launched a podcast series, called "Imagine Success," to provide small business owners with insight and inspiration, according to a press…

Fashion retailer taps Jumpmind to enhance in-store experience

September 14, 2023

Reitmans (Canada) Limited is partnering with Jumpmind Commerce to modernize and enhance the in-store experience for both store workers and customers.

Giant Eagle, Instacart team up on same-day delivery across several states

September 13, 2023

Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

Elevate customer support by choosing the right 3PL

by Mark Ang — Co-founder and CEO, GoBolt

Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…

Bath & Body Works hiring for holiday season

September 6, 2023

Bath & Body Works is accepting applications for season work at its distribution centers and is expected to hire 30,000 sales associates.

Turkish carrier launches no-baby flight experience

September 5, 2023

Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…

Trek Bicycle’s device management strategy drives enhanced customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.

Fashion retailer teams with Opterus to boost worker morale,staff retention

September 1, 2023

In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…