Customer Service News & Media
9 tips for avoiding in-store Wi-Fi woes
by Tim Tang — Business Technologist, Hughes
Wi-Fi affects everything within a store, from customer experience to employee engagement. When Wi-Fi coverage is weak, customers may struggle to make mobile…
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ShopRite, Fresh Grocer home to product sampling kiosks
May 22, 2023
Wakefern Food Corp., the nation's largest retailer-owned cooperative, is expanding its use of Freeosk's interactive multimedia sampling kiosks for turn-key…
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Circle K deploys ABB E-mobility fast EV chargers
May 19, 2023
Circle K, a convenience store chain, opened its latest EV charging site in Wytheville, Virginia, the first to be equipped with ABB E-mobility's U.S.
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Home Depot: Wage boost boosting customer satisfaction
May 18, 2023
The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…
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Woolworths, First Insight team on driving customer engagement
May 17, 2023
Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…
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Retail workers want well-being support
May 15, 2023
A hefty number of retail employees, 80%, want more proactive well-being support from brands and a third of retail professionals report excessive stress and…
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Canadian retailer taps Fluent system for order fulfillment strategy
May 11, 2023
The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…
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Rethinking the retail return
Why the overall retail return process could use an overhaul in 2023.
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Milan menswear retailer debuts virtual try-on
May 10, 2023
Larusmiani, a menswear store in Milan, Italy, has partnered with tech firm Zyler to provide virtual try-on to shoppers, in partnership with digital technology…
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Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform
Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…
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Fort Worth Airport travel store drives convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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1-800-Flowers launches 'MomVerse' for Mother’s Day sentiment
May 9, 2023
Consumers needing help finding just the right words for Mother's Day now have MomVerse, a consumer experience powered by ChatGPT offered at 1-800-Flowers.com.
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5 ways to optimize online experiences to reach a new generation of shoppers
As consumers face continued economic uncertainty, punishing inflation, and other disruptive factors, many are changing their buying behaviors again.
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Right to Repair
The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…
Presented by Burroughs, Inc.
download nowDigital Transformation Technologies To Implement For 2023
When you’re responsible for ensuring your organization’s day-to-day operations run smoothly, securely, and reliably, it can be difficult to find time to look…
Presented by Burroughs, Inc.
download nowLuxury fashion brand teams up on unique showcase experience
May 3, 2023
Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.
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Kroger taps Extreme Networks for store of the future
May 3, 2023
Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.
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Poshmark debuts live shopping approach
May 2, 2023
Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.
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Ikea investing $5.58M in EV charging for delivery vehicles
April 28, 2023
Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…
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Retailers will test ‘bring your own bag’ and returnable bag schemes
April 28, 2023
Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…
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