5 ways to reach, retain customers in a down economy

by Jason Davis — CEO and co-founder, Simon Data

The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned…

Many businesses confident on CX ability

March 29, 2023

More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

Chatmeter Announces the Appointment of John Mazur as CEO

Mazur adds significant experience to the executive team as the Company positions itself for growth and ongoing investment in its Location CX platform.

3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Micro Markets: How to Win in the Industry

They supplement vending machines with inviting locations stocked with fresh snacks, meals, and refreshments in an open layout. So what exactly are micro…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

Istanbul airport ranks as tops in global mega-airport customer experience

March 13, 2023

The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.

Des Moines citizens group calls on Hy-Vee to add cashiers

March 10, 2023

A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.

Office Depot launches platform to fuel customer passions

March 7, 2023

Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.

Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

A look at retailer CX investments, improvements coming in 2023

by George Trantas — Senior Director, Global Marketplaces, Avalara

Changing consumer preferences and uncertain economic conditions are putting retailers on their heels, forging new challenges to meet consumer expectations.

Law would mandate security at grocers, convenience stores

March 6, 2023

Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.

Neiman Marcus layoffs include customer service reps

March 3, 2023

Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Grocery store home to library book kiosk

February 28, 2023

The San Francisco Public Library recently introduced an automated book kiosk at Island Cove Market, according to the library website. The kiosk is available…

Airport vending machine offers food for canines

February 28, 2023

Jennifer Kirk presents the Posh Puppy Boutique airport vending machine in Las Vegas. Travelers accompanied by dogs at Terminal B at the Harry Reid…

NCR extending ATM services at Walgreens nationwide

February 28, 2023

NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…