Podcast: Driving sales when store traffic is down

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…

We love Amazon, but we hate Amazon

February 7, 2020

It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…

Farmstead expands grocery discount program

February 6, 2020

Online grocer Farmstead is expanding its refill and save program that provides reduced prices on certain staple grocery items including milk, eggs, fruit…

Thinking strategically about effective internal communication in retail banking

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…

Apple shutters China stores in wake of coronavirus outbreak

February 3, 2020

Apple is closing all its mainland China locations, through Feb. 9, in reaction to the spread of the coronavirus.

Overcoming "growing pain" barriers in the platform economy

by Lori Torres — CEO, You know!

Lori A. Torres, founder and CEO of Parcel Pending, believes solution-oriented retailers and entrepreneurs must innovate to address barriers within the delivery…

Kohl's partnership with Amazon is paying off

January 28, 2020

A partnership between Kohl's and Amazon is working despite the fact that Kohl's reported less than stellar holiday sales in late 2019.

Crowdsourcing, drones and why I'll never buy a Bugatti

by Marc Gorlin — Founder and CEO, Roadie

Marc Gorlin, founder and CEO of Roadie, examines the role of delivery in retail success and how and where drones, self-driving robots and crowdsourcing come…

Zebra debuts automation tech to boost customer experience

January 20, 2020

Zebra Technologies Corp. has introduced SmartSight, an intelligent automation system that improves front-of-store operations and boosts the shopper experience.

How Dunn Edwards enhances the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Dunn Edwards Paints takes a multi-pronged approach to reducing customer friction and becoming a hub of convenience, service and experience.

Microsoft CEO: Tech intensity will rule retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…

How retailers can get a jump start for busy retail seasons in 2020

Rethink Productivity Founder and CEO Simon Hedaux explains why its time to start planning for 2020 and the busy retail seasons ahead.

Dispensary operator installs smart vending machines

December 24, 2019

Earthly Mist of Tulsa Oklahoma has purchased and installed American Green smart vending machines for use in its Oklahoma dispensaries, according to a press…

Café X debuts robotic coffee bar at airport

December 19, 2019

Cafe X has opened at San Jose International Airport with the latest version of its robotic coffee bar, according to a press release.

Amazon expands delivery options with bike brigade

December 17, 2019

In the esclating battle to provide consumers with even faster delivery options, Amazon is teaming up with UPS and DHL to put bike delivery into play in New…

Why strategic customer experience initiatives win out over price reduction every time

Ron Lutz, CCO at Miller Zell, shares insight on why it's crucial to drive understanding of your brand and that value is relative and means something different…

How retailers can give consumers the personal care they expect

Carey Stoker, senior vice president, customer care services, Radial, believes customer care is the differentiator between a good and a great experience, and…

Holiday season check up: Are you effectively using store cards to foster customers for life?

Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…

Discover, PayPal partner on rewards

December 4, 2019

Discover Financial Services announced a collaboration to let cardmembers use their Cashback Bonus or rewards miles to pay for purchases at millions of online…

What retailers really need in a voice assistant platform

Efrat Blaier, co-founder and CTO of Mmuze, explains why retailers should be looking at the platforms with specialized functionality for their unique fields…