Customer Service News
Amazon developing ‘rush’ pickup option
December 17, 2025
Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.
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Target opens Target SoHo concept store
December 11, 2025
Target has officially opeed its transformed Target SoHo, a concept store located in New York city.
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Albertsons drives digital transformation with AI tech
December 10, 2025
Albertsons Companies has launched an AI-powered planning and shopping assistant which it claims can cut down shopping time to as little as four minutes.
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Target debuts app experience in ChatGPT
November 24, 2025
Target has launched a conversational, curated shopping experience in ChatGPT.
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Woof Gang debuts app for booking, managing appointments
November 19, 2025
Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.
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Target debuts AI-powered holiday shopping experience
November 18, 2025
Target aims to make holiday shopping easier, smarter and more fun and has debuted AI-powered tools to make that happen.
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Frontline workers feeling disengaged, left out of culture
November 14, 2025
Most frontline workers, 87%, are unsure whether company culture applies to them which reveals a major disconnect between frontline and office staff that is…
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Tommy Bahama taps Aptos ONE for next-gen retail experience
November 13, 2025
Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…
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Walmart debuts AI shopping tools as holiday season arrives
November 10, 2025
Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.
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Amazon Pharmacy to launch prescription pickup kiosks in Los Angeles clinics
November 6, 2025
Amazon Pharmacy will begin installing prescription pickup kiosks inside select One Medical clinics across the Los Angeles area in December, expanding its…
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Amazon building smart delivery glasses to help drivers
November 5, 2025
Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.
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Aldi removes self-checkout lanes at some Maryland stores
November 3, 2025
Aldi has removed self-checkout lanes at several stores in Montgomery County in Maryland, including locations in Germantown and Montgomery Village, as part of a…
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Independent grocers adopt Instacart for in-store, online operations
October 31, 2025
Independent grocers across the U.S. are increasingly adopting Instacart's enterprise technology solutions, including Caper Carts, Storefront Pro and FoodStorm…
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Footasylum teams with invent.ai to drive revenue, better inventory process
October 30, 2025
Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…
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Kroger hiring 18K associates to boost customer experience
October 28, 2025
Grocery brand Kroger is hiring more than 18,000 associates for the holiday season and beyond and the roles are focused on enhancing the customer experience.
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Amazon hiring 250K workers for holiday season
October 27, 2025
Amazon plans to hire 250,000 workers for the holiday season.
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Glik's taps Aptos cloud-native tech for unified commerce experience
October 15, 2025
Fashion retailer Glik's is deploying the Aptos One POS and OMS to drive a unified commerce experience at 70-plus stores.
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NCR Atleos, Moto expand relationship to expand self-service cash access
October 13, 2025
NCR Atleos and Moto are extending their partnership to deliver access to cash through the NCR Atleos Cashzone Network, which now includes more than 16,000 ATMs…
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Amazon Pharmacy launches in-office kiosks to speed medication availability
October 13, 2025
Amazon Pharmacy has launched Amazon Pharmacy kiosks. The service lets patients pick up prescriptions within minutes of a medical appointment.
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Coach debuts coffee shops to drive foot traffic, sales
October 10, 2025
Coach is opening coffee shops connecting to stores, with 12 to 15 initially planned each year.
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