Customer Service News
Target investing in store labor amidst job cuts at centers, offices
February 16, 2026
Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.
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1-800-Flowers.com joins Instacart app
February 12, 2026
1-800-Flowers.com has joined the Instacart app, providing delivery from more than 700 participating florists across the 1-800-Flowers.com network.
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The Home Depot, Bass Pro Shops now home for Wahlburgers locations
February 6, 2026
Wahlburgers, the burger chain founded by brothers Mark, Donnie and Paul Wahlberg, announced a major national expansion strategy, including partnerships with…
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Lifestyle retailer taps Jumpmind Commerce for register needs
February 6, 2026
Downtown Locker Room, a lifestyle retailer now known as DTLR, has deployed Jumpmind Commerce's POS platform at both fixed and mobile registers at 640-plus…
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Super Bowl Experience launches during Super Bowl week
February 5, 2026
Super Bowl week, taking place through the big game day on Feb. 8, features a 'Super Bowl Experience," which launched Tuesday at the George R. Moscone…
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Aldi marks a big anniversary with lots of store openings
February 5, 2026
ALDI, which celebrates its 50th anniversary in the U.S. this year, plans to open more than 180 stores across 31 states in 2026.
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Korbyt unveiling enhancements to AI agent suite
February 5, 2026
Korbyt is unveiling additions to its 5C Agent Suite at this week's ISE 2026 event.
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Cash stolen from Kroger ATM in Ohio
February 4, 2026
Police in Green Township, Ohio are on the lookout for two individuals who allegedly stole cash from a Kroger ATM, according to a report by Yahoo.
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Self-service reshaping retail in Australia
February 3, 2026
Self-service is a preferred checkout option for consumers in Australia but shoppers want improvement in the technology.
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The Vitamin Shoppe debuts innovation store in New York City
February 3, 2026
The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.
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Stinker Stores boosts employee retention with DailyPay
January 30, 2026
Stinker Stores, an Idaho-based c-store chain, is enjoying strong employee retention and less worker turnover with its partnership with DailyPay, an on-demand…
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5 trends impacting the in-store experience
January 28, 2026
Retailers will focus more on spatial transformation in the year ahead, using physical appeal to attract new customers and will futureproof store backdrops and…
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Amazon chief: Tariff costs creeping into prices
January 28, 2026
Amazon CEO Andy Jassy said the tariffs imposed by President Donald Trump since the start of 2025, and now extending in to 2026, have begun to "creep" in Amazon…
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American Airlines debuts free high-speed Wi-Fi
January 26, 2026
American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.
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Hawaiian Airlines aims to boost customer experience with $600M strategy
January 22, 2026
Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…
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Woof Gang enjoys robust sales, footprint growth
January 20, 2026
Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.
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Nearly half of consumers would choose dental visit than wait a week for refund
January 14, 2026
Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.
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Hanna Andersson hires Kacey Sharrett as chief digital officer
January 12, 2026
Kacey Sharrett has been name chief digital officer at Hanna Andersson, a children's apparel brand.
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Wegmans deploys facial recognition tech for store security
January 9, 2026
Wegmans has deployed facial recognition cameras in a "small fraction" of stores to boost security at locations with elevated risks.
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Shoppers want flexible delivery over free shipping
January 5, 2026
Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…
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