Walmart building, remodeling and tapping interactive displays

Walmart is building 20 new stores and remodeling hundreds of existing locations, mostly in Florida and Texas, with new designs on everything from aisle layout to shelving and deploying interactive displays in revamped electronics departments. The new store/redesign strategy, according...

Amazon offering in-home gadget service

On the heels of announcing a partnership with Best Buy to sell its Fire-enabled televisions, Amazon is reportedly also setting up its own 'Geek Squad' initiative much like Best Buy's technology support service. The move, according to a Recode report,...

Amazon partners with Best Buy on Amazon Fire TV strategy

Amazon is partnering with Best Buy in an exclusive agreement to sell its Amazon Fire smart televisions sold via Best Buy's Insignia brand and Toshiba. The strategy, which will kick off this summer, is to expand Amazon’s Fire TV brand within the brick-and-mortar landscape, according to a USA Today report.

TGI Fridays focused on personal, genuine customer interaction

TGI Fridays is partnering with SessionM, a customer data and engagement platform, to enhance its omnichannel strategy and drive stronger connection with customers. The restaurant is aiming to tap data from all guest touchpoints to enhance its customer relationships and...

Walmart prepping hundreds of high-tech pickup towers

In the quest to provide consumers fast and easily product pick up, Walmart plans to expand its 'high-tech' pickup towers at stores. In the past year Walmart has established the towers in nearly 200 locations, according to a company blog...

Amazon expands Key access nationwide

Amazon's Key smart entry technology is now available nationwide and the in-home Key delivery program is available to Prime members in 37 specific cities. Amazon Key, which is a keyless entry, remote local and unlock technology, also now boasts a...

Macy expanding off-price outlet strategy

Macy's, in a bid to lure price-conscious consumers, plans to open 100 Backstage location across the nation this year. The off-price outlets, which will be housed within existing stores, according to a Newsday report, offer name-brand items from clothing to...

Nordstrom launches men's store in Manhattan

History is being made this week as Nordstrom's launches its first-ever Manhattan, New York store. The men's only store, taking up three floors at 57th and Broadway, illustrates that the brick-and-mortar strategy remains a compelling approach. The product and clothing...

Boxed debuts membership program

Boxed customers wanting lower shipping fees and bigger price breaks are going to have to pay as the e-commerce grocery site is deploying an annual membership program. The strategy, called Boxed Up, according to a New York Post report, is...

Walmart mulling PillPack delivery service acquisition, claim reports

In yet another move to expand way beyond typical retailing Walmart is reportedly mulling the acquisition of medication delivery player PillPack. Discussion on the purchase, estimated by CNBC as under $1 billion, have been going on for months, according to...

ShopKeep expands payment processing options to include TSYS' ProPay

ShopKeep and ProPay, a TSYS company, have announced a new partnership in which ProPay will manage payment processing via its Payment Facilitator service for the segment of ShopKeep's merchants who opt to self-serve onto ShopKeep's platform, according to a press...

Octopus extends merchant acceptance via NFC-enabled mPOS app

Octopus Cards Limited has launched a new feature to enhance the Octopus App for Business, enabling merchants to accept Octopus card payment through their NFC mobile devices, according to a press release. Users of all Octopus cards and products (including...

Sears, Kmart, Delta customer data hit in cyber attack on software provider

The payment data of Sears, Kmart and Delta Air Lines customers may have been compromised in a cybersecurity attack on a software service provider. The breach, which happened in late September 2017 at [24]7.ai, was resolved on October 12 the...

Newegg offers bitcoin payments to Canadian shoppers

Newegg has announced Canadian consumers now have the option of paying with bitcoin on its site, according to a press release.  The company first offered a bitcoin payment option to its U.S. customers in August 2014 as one of the first major retailers to do so.

Walmart now eyeing move into healthcare

Walmart is pondering a merger with healthcare provider Humana, according to a Bloomberg report published on Fortune. The rumored partnership would provide home healthcare services.

Amazon prepping Whole Foods pick-up service, claims report

Amazon is reportedly getting a product pick-up service strategy in place for its Whole Foods Market locations, according to a Motley Fool report. The news comes as retailers and grocers are scrambling to lure shoppers with a myriad of delivery...

Survey: Very few consumers report excellent customer service

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent customer service. An Arvato survey, polling 500 consumers and business leaders, reveals just 9 percent...

Amazon prepping responsive drone technology, claims report

Amazon's drone strategy may include developing drones that respond to a customer's call or wave. The gesture-based technology, according to a New York Post report, are laid out in a patent and include shouting, fast arm waving and a thumbs-up...

Walmart expanding CarSaver car-selling kiosks

Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep wrote that CarSaver locations will open in Georgia, Illinois, Indiana and Virginia in the near term.

Nordstrom readying men's store in New York City

In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar. The store, selling merchandise just for men, will open April 12, according to a New York...

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