American Airlines going cashless at Miami airport

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees. The airline is going cashless, according to a New York Post report, and will only accept debit or credit...

Amazon Go store now open to the public

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle Times. Upon entering, customers scan a smartphone app that registers them into the store. After grabbing...

Banks now testing Visa biometric EMV card

Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial pilots to test an on-card biometric for contactless payments, according to a press release. "The...

Arizona hospital prescribes self-serve kiosk for prescriptions

A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications immediately following an appointment, according to the East Valley Tribune. The APM Pharmacy kiosk verifies patients using their IDs and...

Electronic parking kiosks in Pennsylvania draw complaints

The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them, according to the New Hope Free Press. Many motorists are also unsure how to even find the kiosks. The borough replaced traditional parking meters on Dec.

Aldi reaches out to vegan, vegetarian consumers

Aldi, a German-based grocery chain, is aiming to offer up a line of vegan and vegetarian items in U.S.

Theatro, Curbside partner on click and collect customer experience

Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the retail segment. The collaboration will provide retailers great efficiency and empower retail associates...

Pepper the robot now an airport restaurant greeter

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press release. Pepper greets and engages traveling guests, provides menu details and even offers menu recommendations....

Sprouts extends home delivery with Instacart partnership

Healthy grocer Sprouts Farmers Market will soon be providing home delivery in all of its major markets via a partnership with Instacart. The expansion will begin with its stores in Arizona, according to a press release. Customers can order via...

Kroger advancing self-checkout strategy

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier. Kroger's Scan, Bag, Go service is similar to Walmart's effort in that it enables shoppers to...

Walmart testing new personal shopping experience

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom. The mega retailer, according to a Recode report, is beta testing a new service that will give shoppers item recommendations and allow purchase...

NYC Amtrak boosts travel experience

Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to a Newsday report. The app provides mobile device users information on gates, trains, exits,...

Target buys Shipt to shore up delivery strategy

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts. The news comes as retailers race to meet customer expectations now that they value speedy delivery over price, as Retail...

Chat customer experience not so great in UK, claims study

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at this point, according to the Eptica 2017 UK Chat Study. It found that...

Starbucks launches AR experience in Shanghai

Starbucks launches AR experience in Shanghai

The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole new experience as they point their phones at key features around the roastery.

Gift pickup kiosks debut in Arkansas

Gift pickup kiosks have been introduced to Central Arkansas just in time for the Christmas holiday season, according to arkansasmatters.com. The Anytime Valet kiosks are available at six locations in Sherwood, Little Rock and North Little Rock. Once an item...

Personalization pays off big time, claims new study

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development Study. The report, developed with WBR Insights, includes insight from more than 500 markets in North America and the U.K. Personalization...

Consumer shopping glitches on the rise, reveals study

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in the customer experience. And while retailers' customer service teams responded, 79 percent...

Customer support teams find job more challenging than ever

More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. The data, from a Calabrio study, reveals...

Amazon Go stores may be close to a full 'go'

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year, according to a Bloomberg report. Amazon is hiring personnel for the stores, claims Bloomberg.

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Mobile scan-and-go shopping: Future of retail is on