Customer Service News
Walmart expands drone delivery to five more cities
June 16, 2025
Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.
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Costco mulling scan-and-go to speed checkout
June 16, 2025
Costco is working on a scan-and-go style feature for its mobile app to help speed up the checkout process, CEO Ron Vachris confirmed during the company's…
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Amazon developing humanoid robots for delivery use
June 16, 2025
Amazon is reportedly building software to create humanoid robots that may one day serve as a delivery worker as well as humanoid park for testing purposes.
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Best Buy hikes prices due to tariffs
June 11, 2025
Electronics retailer Best Buy is already increasing prices to the tariff pronouncements and missed its quarterly revenue expectations and cut its full-year…
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Marshalls pops up a lounge in airport terminal
June 9, 2025
Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.
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Trader Joe's, Publix take first place in customer satisfaction ranking
June 6, 2025
Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.
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Google debuts AI Mode try-on tool for shoppers
June 6, 2025
Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.
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ShopRite stores deploy VoCoVo headsets
June 4, 2025
VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…
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Thieves use U-Haul in Walgreens ATM smash and grab
June 3, 2025
Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…
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Kroger hiring 15K associates to drive better customer experience
May 28, 2025
The Kroger Co. is aiming to hire 15,000 store associates across a wide range of roles in a quest to enhance the customer experience.
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Trump to Apple: Big tariff ahead if manufacturing stays offshore
May 27, 2025
President Donald Trump has told Apple it faces a 25% tariff for iPhones sold but not manufactured in the U.S.
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Trump extends EU tariff to July 9 as talks continue
May 27, 2025
President Donald Trump has pushed off a 50% tariff on all EU imports until July 9 to provide more time for trade deal talks.
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Amazon makes good on sticky lollipop order
May 21, 2025
Amazon has refunded a $4,200 Dum-Dums lollipop order mistakenly placed by a young lollipop fan in the U.K.
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Road Runner Sports tapping Aptos POS to transform customer interaction
May 21, 2025
Road Runner Sports plans to deploy Aptos One, a mobile-first POS platform, to transform how the brand interacts with customers inside and outside of its…
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Trump to Walmart: Eat tariff costs
May 19, 2025
President Donald Trump, responding to Walmart's news last week it would be raising prices due to tariffs, is telling the biggest U.S. retailer to absorb the…
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Costco teaming with payment platform Affirm
May 19, 2025
Costco is offering customers a new way to pay for large purchases (between $500 and $17,500) via a partnership with Affirm, a pay-over-time payment platform.
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Walmart warns consumers: Prices going up due to tariffs
May 15, 2025
Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.
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Companies stockpiling goods in response to tariff trade policy changes
May 9, 2025
There has been a 228% increase in Days of Inventory on Hand between February and April as companies respond to tariff policy impacts, according to a Deposco…
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Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations
May 9, 2025
Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…
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DSW debuts partnership with Imbox Protection
May 6, 2025
DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…
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