Customer Service News
NRS completes first season of c-store educational series
August 7, 2025
National Retail Solutions, a provider of point-of-sale systems and merchant services for independent retailers, has released the 12th and final episode of…
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NRS teams with DoorDash to empower local retailers
August 4, 2025
National Retail Solutions Inc. is partnering with DoorDash, leveraging DoorDash's retail APIs, to strengthen small independent retailers nationwide.
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Home Depot, Lowe’s retain top ranking among home improvement brands
August 1, 2025
Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…
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Southwest debuting seat selection option in 2026
July 31, 2025
Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.
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Wegmans Dewitt debuts Instacart’s Caper Carts
July 29, 2025
The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.
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Lidl takes a leap forward in digital evolution
July 29, 2025
Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…
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Food Lion deployment completes Flybuy integration across Ahold Delhaize stores
July 28, 2025
Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.
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Hardware retailer taps Blue Yonder to optimize inventory management
July 25, 2025
Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.
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Rack Room Shoes realigns leadership to drive digital innovation
July 22, 2025
Rack Room Shoes, a leading footwear retailer, has realigned its merchandising and digital strategies to navigate the evolving retail landscape and announced…
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Champs Sports debuts reimagined store concept
July 18, 2025
Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.
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Walmart changes checkout in NJ
July 17, 2025
Walmart is introducing significant changes to its checkout process in various stores across the U.S., with a notable shift toward a "Scan & Go" system…
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New Look deploys Amperity platform to boost customer experience
July 17, 2025
New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…
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Love's Travel Stops deploys smart kiosks
July 15, 2025
Love's Travel Stops and Country Stores has partnered with Bite to install smart kiosks at its Arby's restaurant locations nationwide, according to a CSP…
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Amazon driving same-day, next-day delivery into more than 4K cities
July 14, 2025
Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.
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Walmart renews partnership with Scandit
July 14, 2025
Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…
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Spirit Halloween aims to hire 50K workers for 2025 holiday season
July 11, 2025
Spirit Halloween aims to hire on 50,000 workers for seasonal sales associate and store manager roles for the more than 1,500 retail locations opening in 202…
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Germany grocer adopts Diebold Nixdorf AI self-checkout
July 9, 2025
Edeka Beckesepp, a Germany-based grocer, has integrated self-service checkouts featuring Diebold Nixdorf's AI-powered fresh produce recognition and age…
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Pestana Hotel Group deploys digital check-in arrival experience
June 27, 2025
The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.
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Study reveals disconnect with retailers' CX perceptions
June 26, 2025
Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.
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DeCicco & Sons grocery taps Simbe for better operational precision
June 17, 2025
DeCiccio & Sons, a New York grocery chain, is tapping Simbe, a retail shelf digitization solution, to deploy Simbe's Store Intelligence platform to the…
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