Customer Service News
DoorDash launches delivery robot Dot
October 10, 2025
DoorDash has launched Dot, a delivery robot that can navigate roads, bike lanes and sidewalks.
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Pearle Vision launches store redesign
October 9, 2025
Eye care franchise Pearle Vision has debuted a store design aimed at meeting the needs and preferences of consumers and franchisees.
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Rack Room Shoes debuts lighthouse concept stores
September 30, 2025
Rack Room Shoes is continuing its national expansion with the opening of seven "lighthouse concept stores" aimed at enhancing the shopping experience.
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Diebold Nixdorf lands on Time's World's Best Companies list
September 29, 2025
Diebold Nixdorf, a company that provides solutions for banking and retail, has been named one of Time's World's Best Companies, according to a press release.
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DSW debuts Uber Eats delivery option
September 25, 2025
DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.
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Microsoft, Revolve launch AI-driven fashion experience
September 25, 2025
Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.
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Retail hiring facing urgent demand, hiring process challenging
September 24, 2025
There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.
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Vitamin Shoppe taps Mike Forbes as EVP, chief strategy officer
September 19, 2025
The Vitamin Shoppe has appointed Mike Forbes as executive vice president and chief strategy officer.
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Stitch Fix embraces AI, deploys stylist service
September 17, 2025
Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.
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Michaels hiring 10K-plus seasonal workers for holiday season
September 17, 2025
Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.
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Chicago man sues Home Depot over facial recognition at self-checkout
September 16, 2025
A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…
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Morrisons taps Instacart for AI-powered shopping carts
September 15, 2025
Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…
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Sheetz store rebuild features kiosks, self-checkout
September 15, 2025
Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.
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Human touch remains supreme with consumers needing help
September 12, 2025
A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…
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Wawa first-ever travel center finds a home in North Carolina
September 12, 2025
Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.
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Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
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Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
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Kroger reducing workforce by 1K
September 8, 2025
Kroger aims to reduce its companywide workforce by 1,000 jobs.
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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