Survey: Lots of consumers would rather clean toilets than deal with customer support

When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the toilet. That's the findings of a survey from Helpshift on what consumers dislike...

Club Monaco going pop-up in a big way

The Ralph Lauren brand Club Monaco is going pop up in a big way, with three events at its New York city flagship store since late 2017. The pop-up events, according to a Digiday report, are open for several months...

Sephora melds physical, digital retail divisions

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division. It's also updated the title of Mary Beth Laughton, formerly senior vice president of digital for the past...

Gap tapping digital policies to boost customer experience, associate scheduling

Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data. The retailer is debuting a mobile app aimed at improving employee scheduling as a study...

Walmart testing new check-out service

Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide. The service, according to a press release, is aimed at helping customers save time by having associates use...

Meeting customer needs driving retail investment, reveals survey

Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv. "As Amazon extends from retail into manufacturing and logistics, these industries recognize that the status quo for...

Verizon installs free Wi-Fi kiosks in upstate NY

New Rochelle, New York, is the first city in the country to have Verizon's Digital Kiosks, according to The Journal News. The kiosks provide free internet access, allow charging mobile devices, and give weather and city navigation information. Users can...

Rewards.com users now earning, redeeming Dash digital currency at retailers

Dash, a company that frames itself as an alternative to bitcoin, has announced a partnership with Rewards.com, a loyalty rewards website incentivizing purchases through its unique cashback program. The partnership means Dash will be the first digital currency payments method...

Target makes beauty shopping a bit easier

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands. It's taking a three-pronged approach to make product exploration and discovery easy that blends physical and digital to drive shopping convenience, according to a...

Target ups men's grooming strategy with new store experience, products

Target is debuting in-store improvements in its men's grooming departments and "doubling down" on offerings and elevating the experience for the male consumer. "Guys are more style savvy and selective than ever and they spend a considerable amount of time...

Nuggets testing blockchain e-commerce mobile app

Nuggets, an e-commerce payments and ID platform, has opened up its mobile app Alpha to iOS users. Nuggets uses blockchain technology to enable consumers to make e-commerce payments, log in to services, and verify their identities without having to share...

Wirecard powering contactless payments in Garmin smartwatches

Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a press release. As of now, Garmin smartwatch users in France, Italy, Ireland, Spain, Switzerland, and the U.K. will...

DoorDash delivery partnership pays off for Chipotle

The national delivery partnership between Chipotle Mexican Grill and DoorDash is proving to be a winning, and lucrative, strategy. The restaurant has seen a 667 percent spike in weekly delivery orders since debuting the new delivery option which makes deliveries...

Amazon's Whole Foods grocery delivery service hits a few more markets

Denver, Sacramento and San Diego Amazon Prime members can now enjoy free two-hour delivery, on orders more than $35, from Whole Foods Market. The new delivery areas, announced by Amazon in a press release, brings Whole Foods Market service delivery...

Walmart shutters Scan&Go due to consumer disinterest

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app. The reason, according to a Business Insider report, was due to little shopper interest and participation. Walmart’s decision comes as its top competitor,...

Panera rolls out nationwide delivery

Panera Bread has expanded delivery across the United States with the service now available in 897 cities and 43 states. The service — which is entirely digital via the Panera app or website — meets pent-up consumer demand for clean options, Blaine Hurst, Panera CEO, said in a press release. "Panera delivery isn't a pilot program.

Walmart, DoorDash team up on grocery delivery

Walmart and DoorDash are teaming up to expand Walmart's online grocery delivery service, beginning with the Atlanta metro market. The collaboration, according to a press release, is the beginning of a strategy that will extend the service to reach more...

Kmart: Bring your Toys R Us gift cards to us

As Toys R Us continues to move forward in its reorganization and bankruptcy process, fellow retail competitor Kmart is offering to help consumers who may be holding Toys R Us gift cards. Kmart, according to a Newsday report, will accept the cards in exchange for its FREECASH reward program.

Electrify America prepping EV stations for Walmart, Target

Electrify America will install "ultrafast" electric vehicle chargers at more than 100 retail, convenience and refueling locations across the U.S., including Target and Walmart, boosting convenience for consumers who drive an electric vehicle or are considering the purchase of one....

Amazon Prime members now have car trunk delivery option

Amazon Prime members owning a technology compatible vehicle can now have deliveries dropped in the car trunk via Amazon's Key app and either GM's OnStar account or Volvo’s On Call account. The Key In-Car service, according to CNN Money, is available in 37 U.S. cities.

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