MyMacy’s initiative customizes merchandise to boost loyalty

by Sharon Goldman — Senior Director, COLLOQUY

I was heartened by a recent Detroit News article that reported on a new Macy's initiative called MyMacy's, which allows managers to customize merchandise in…

Yes Virginia, Retail Holiday Sales Will Suck... Again!

by Bob Phibbs — CEO, The Retail Doctor

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…

Target selects Emnos for customer segmentation and insight project

September 21, 2010

Target Corp., the second largest general merchandise retailer in the United States, has selected Emnos to support a multi-year project to broaden the use and…

25 Target stores get open-market redesign

by James Bickers — Editor, Networld Alliance

September 21, 2010

Minneapolis-based retailer Target announced that 25 of its stores in the Twin Cities area have just received redesigns that emphasize an "inviting open-market…

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this…

Walmart now offering branded mobile phone service

by James Bickers — Editor, Networld Alliance

September 13, 2010

Walmart has announced the launch of Walmart Family Mobile, a wireless phone service powered by T-Mobile. Phones and service will be available in 2,500 Walmart…

Macy's announces Impulse Beauty store concept

September 9, 2010

Macy's has announced the rollout by October of Impulse Beauty, a new concept featuring an open-sell space of niche beauty brands to complement the traditional…

Jones New York launches in-store experience at Macy's Herald Square

September 8, 2010

Jones New York, a division of Jones Apparel Group, has announced the opening of an innovative in-store experience at Macy's Herald Square in New York City. The…

Target expands its health clinic program

September 6, 2010

Target Corp. today is opening eight new Target Clinics in the Chicago and the Palm Beach, Fla., areas.

A Test Material Girls Should Love: Macy’s Pilot

by Lisa Biank Fasig — Director, JZMcBride and Associates

A new loyalty program may soon be rewarding shoppers who purchase brands by Madonna, Martha Stewart and Donald Trump – and they do not have to charge it.

Target launches new services for electronics buyers

August 24, 2010

Target has announced three new consumer electronics services that will provide guests with an enhanced shopping experience both in-store and at home …

Real World Inventory

by Annamaria Turano — Executive Director, MCAworks

Nordstrom made a splash in the news this week with the announcement of offering real-time in-store inventory on the web.  In some ways, Nordstrom is ahead of…

Nordstrom Integrates Social Media on New Web Site

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Nordstrom's new website is killer. It blends the best of efficiency and design in one site that's easy to use, feels great, and keeps the customer focused on…

Choo-Choo! Shoppers May be Trading Up

by Lisa Biank Fasig — Director, JZMcBride and Associates

Chin-up, glossy-floored department stores. U.S. retailers may be experiencing a reversal of fortune, if a couple of recent earnings reports are an indication.

Retail Summit Review

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Reflections and Takeaways

How iPads are Going to Change the Face of Retail

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Tablet computing and inexpensive apps, similar to the Apple iPad platform, bring a host of new opportunities to interact with customers. Here are a few 

Target CEO apologizes for political donation

August 5, 2010

According to the Associated Press, Target CEO Gregg Steinhafel has written to his employees to express regret over a recent contribution to a political…

NRF unveils STORES' 2010 Hot 100 Retailers list

August 2, 2010

SYMS, Fresh & Easy, rue21 have been ranked among the nation's hottest retailers.

Ready for the hook plus line and sinker in the store?

by Sharon Goldman — Senior Director, COLLOQUY

I needed to buy a down pillow. That’s how it started. I needed something softer than the hard, bouncy pillow I’d been sleeping on for months, so I thought…

J.C. Penney gets 'maniacal' about digital commerce

The department store chain is looking to grow its online business by $1 billion within five years.