2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

2011 -- The Year of Retail Redesign

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…

Reflecting on Virtual Success

by Lisa Biank Fasig — Director, JZMcBride and Associates

Macy’s has installed an interesting feature at its flagship store in Manhattan – a 72-inch digital “mirror” that enables customers to virtually try on all…

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

J.C. Penney unveils two new brands

November 11, 2010

J.C. Penney Co. has launched the Growth Brands, a division that will pursue high-potential opportunities in the retail sector. Growth Brands' initiatives will…

CETW: Target exec hits the bullseye with CETWorld keynote

by Christopher Hall — w, t

Christopher Borek detailed Target's 8-point strategy for connecting with shoppers.

Rumors of the Death of Aspirational Shopping Are Greatly Exaggerated

by Bob Phibbs — CEO, The Retail Doctor

The goal of aspirational brands is to allow us to feel better about ourselves. That’s what we have always done. And always will do.

MyMacy’s initiative customizes merchandise to boost loyalty

by Sharon Goldman — Senior Director, COLLOQUY

I was heartened by a recent Detroit News article that reported on a new Macy's initiative called MyMacy's, which allows managers to customize merchandise in…

Yes Virginia, Retail Holiday Sales Will Suck... Again!

by Bob Phibbs — CEO, The Retail Doctor

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…

Target selects Emnos for customer segmentation and insight project

September 21, 2010

Target Corp., the second largest general merchandise retailer in the United States, has selected Emnos to support a multi-year project to broaden the use and…

25 Target stores get open-market redesign

by James Bickers — Editor, Networld Alliance

September 21, 2010

Minneapolis-based retailer Target announced that 25 of its stores in the Twin Cities area have just received redesigns that emphasize an "inviting open-market…

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this…

Walmart now offering branded mobile phone service

by James Bickers — Editor, Networld Alliance

September 13, 2010

Walmart has announced the launch of Walmart Family Mobile, a wireless phone service powered by T-Mobile. Phones and service will be available in 2,500 Walmart…

Macy's announces Impulse Beauty store concept

September 9, 2010

Macy's has announced the rollout by October of Impulse Beauty, a new concept featuring an open-sell space of niche beauty brands to complement the traditional…

Jones New York launches in-store experience at Macy's Herald Square

September 8, 2010

Jones New York, a division of Jones Apparel Group, has announced the opening of an innovative in-store experience at Macy's Herald Square in New York City. The…

Target expands its health clinic program

September 6, 2010

Target Corp. today is opening eight new Target Clinics in the Chicago and the Palm Beach, Fla., areas.

A Test Material Girls Should Love: Macy’s Pilot

by Lisa Biank Fasig — Director, JZMcBride and Associates

A new loyalty program may soon be rewarding shoppers who purchase brands by Madonna, Martha Stewart and Donald Trump – and they do not have to charge it.

Target launches new services for electronics buyers

August 24, 2010

Target has announced three new consumer electronics services that will provide guests with an enhanced shopping experience both in-store and at home …

Real World Inventory

by Annamaria Turano — Executive Director, MCAworks

Nordstrom made a splash in the news this week with the announcement of offering real-time in-store inventory on the web.  In some ways, Nordstrom is ahead of…

Nordstrom Integrates Social Media on New Web Site

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Nordstrom's new website is killer. It blends the best of efficiency and design in one site that's easy to use, feels great, and keeps the customer focused on…