Retail - Department Stores News & Media
Will new J.C. Penney logo succeed where Gap failed?
by Kim Williams — Reporter, NetWorld Alliance
The retailer's new logo uses the Helvetica font - as did the ill-fated Gap redesign.
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Retail installation designed for Puma on display at Londons Selfridges stores
February 24, 2011
According to WIDN.com, London’s Selfridges, a high-end department store chain, is presenting a retail installation for Puma, designed to showcase an…
read nowSTORES/BIGresearch survey says consumers investing in small luxuries again
February 22, 2011
New research released by STORES Magazine reports that consumers are slowly starting to enjoy some of the services or items they may have previously sacrificed…
read nowMICROS-Retail announces XBR and Balance Sales Audit versions 7.0
February 21, 2011
MICROS-Retail, a division of MICROS Systems, Inc. and provider of retail technology, announced the release of XBR Loss Prevention and Store Analytics version…
read nowSurvey shows majority of shoppers motivated by brand loyalty
February 21, 2011
CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…
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Walmart's pricing strategy: Further evidence revisited
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Conflicting stories spawned further research. Did it change my message? A December 2010 Bloomberg Businessweek article cited in my "Further Evidence" article…
read nowACSI: Customer satisfaction weakens in biggest slump since 2008
February 14, 2011
Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) has not improved since the middle of 2009, and now registers its biggest…
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ACSI falls: Biggest slump since 2008
Strong showings for Amazon, Netflix, Newegg, Publix, Nordstrom, Kohl's not enough to bolster satisfaction.
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Is the era of the printed mail-order catalog coming to an end?
by James Bickers — Editor, Networld Alliance
JCPenney has shut down its catalog after 48 years, but other retailers are using theirs to strategic advantage.
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How Much is that Downy in the Window?
by Lisa Biank Fasig — Director, JZMcBride and Associates
Heard the one about the fabric softener and the sleepwalker? The punch line takes place in a department store.
read nowJCPenney shutting down catalog operations
January 23, 2011
In an effort to "focus on its highest potential growth opportunities by reducing investment in areas of the business that no longer contribute meaningfully to…
read nowTarget going into Canada, getting out of the credit card business
January 12, 2011
Target Corp. has announced that it has agreed to pay C$1.825 billion (U.S. $1.84 billion) to purchase from Zellers Inc., a subsidiary of The Hudson’s Bay…
read nowTarget getting ready to start smaller-store experiment
January 3, 2011
The Minneapolis/St. Paul Business Journal reports that Target, which has its headquarters in Minneapolis, has chosen 10 cities as possible venues for an…
read now2011 Retail Customer Experience Top 100
Discover the companies, issues and trend that are impacting retail in 2011.
Presented by RetailCustomerExperience.com
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2011 -- The Year of Retail Redesign
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…
read nowReflecting on Virtual Success
by Lisa Biank Fasig — Director, JZMcBride and Associates
Macy’s has installed an interesting feature at its flagship store in Manhattan – a 72-inch digital “mirror” that enables customers to virtually try on all…
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How To Politely Say, "You Suck" to a Retailer
by Bob Phibbs — CEO, The Retail Doctor
When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service.
read nowJ.C. Penney unveils two new brands
November 11, 2010
J.C. Penney Co. has launched the Growth Brands, a division that will pursue high-potential opportunities in the retail sector. Growth Brands' initiatives will…
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CETW: Target exec hits the bullseye with CETWorld keynote
by Christopher Hall — w, t
Christopher Borek detailed Target's 8-point strategy for connecting with shoppers.
read nowRumors of the Death of Aspirational Shopping Are Greatly Exaggerated
by Bob Phibbs — CEO, The Retail Doctor
The goal of aspirational brands is to allow us to feel better about ourselves. That’s what we have always done. And always will do.
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