L.L. Bean No. 1 in customer service, according to NRF

January 15, 2008

NEW YORK, N.Y. — Satisfaction guaranteed is a mantra many companies live by, but customers say that none demonstrate that practice more than specialty retailer…

IBM unveils results of new retail loyalty survey

January 13, 2008

NEW YORK — IBM unveiled a new survey of 19,000 U.S. consumers which found that across multiple retail segments, only 21 percent of consumers are advocates for…

ARTS releases SOA blueprint for retail

January 13, 2008

NEW YORK — The Association for Retail Technology Standards, the standards division of the National Retail Federation, announced the release of the SOA…

Wincor Nixdorf bringing retail IT platform to the U.S.

January 10, 2008

AUSTIN, Texas — Wincor Nixdorf, supplier of IT solutions for the retail and banking industries, announced the U.S. introduction of its TP.net software…

Marketers experimenting with digital signage

January 9, 2008

Promo: Borders is not the only retailer discovering what behemoths like Wal-Mart already know: In-store TV is a smart way to talk to customers. The networks…

IBM unveils new retail software architecture

January 9, 2008

ARMONK, N.Y. — IBM announced the IBM Retail Integration Framework, an enterprise software architecture designed to help retailers accelerate the…

Loungewear retailers targeting tweens

January 9, 2008

Boston Globe: Abercrombie & Fitch will unveil its latest concept store later this month. Called Gilly Hicks Sydney, it's an intimate apparel store aimed…

Digital signs, original content coming to Wal-Mart Canada

January 8, 2008

LONDON, Ontario — EK3 Technologies Inc., a digital merchandising firm, has announced an original in-store program recently launched in Wal-Mart Canada stores.

Circuit City testing smaller stores

January 8, 2008

This Week in Consumer Electronics: Circuit City has seen the future of CE retailing, and it may very well be found in its new store format, The City. The…

Stores use live DJs to lure shoppers

January 7, 2008

Marketplace: Department-store entertainment used to be a guy in a tuxedo tinkling the ivories. But with a stronger focus on young consumers, big retail shops…

Sears accused of violating fraud law

January 7, 2008

Reuters: Retailer Sears, Roebuck & Co has been hit with a lawsuit seeking class-action status that alleges a company Web site compromises customers…

NRF to focus on tech beyond the store

Show looks at relationship between retail, emerging technology.

NCR introduces contactless, mobile payment suite for retail

January 3, 2008

DAYTON, Ohio -- NCR Corp., in partnership with ViVOtech, has introduced a suite of contactless payment terminals for the point of sale. These solutions enable…

Top source of retail shrink: employees

January 2, 2008

Progressive Grocer: Retailers suspect that their own employees are the main source of retail shrink, according to a new Retail Systems Research Benchmark…

Kroger, University of Cincinnati testing mobile payments

January 2, 2008

CINCINNATI — The University of Cincinnati announced the launch of a mobile payment program for UC Mobile student clients with merchants on the UC campus and in…

U.S. retail sales rise 14 percent after the holidays

January 2, 2008

Reuters: Post-holiday discounts and shoppers redeeming gift cards helped boost retail sales 14 percent for the last full week of December, according to data…

M-commerce sites raise retail eyebrows

January 1, 2008

Internet Retailer: M-commerce sites and services are popping up, and many e-retailers and other e-commerce players such as comparison shopping sites are…

Retailers rebound from disappointing holiday

December 27, 2007

Business Week: After the most disappointing holiday sales season in five years, retailers are turning to "desperation discounting" to rescue bleak holiday…

Report: 40 percent of shoppers rely on directional signage

December 19, 2007

A recent study conducted by M/A/R/C Research found 40 percent of shoppers rely on directional signs while shopping. The group polled almost 23,000 shoppers…

Retail Wi-Fi open to hacking

December 19, 2007

Security consultancy AirDefense recently published its "2007 Retail Shopping Wireless Security Survey," which found that most of the wireless devices in use…