The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience return-on-investment
The ball has dropped, the confetti has fallen, and the new year has officially been ushered in. With 2017 on the horizon, it’s time to look to the future.
Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.
The retail sector has come a long way from the days of the cheesy cardboard cutout display standing near a pile of products or welcoming customers to a new store selection.
When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it comes to retail customer experience.
How can we make displays last, carry a consistent brand message, and yet still appease the need of our audience for change?
2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.
November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends that may revolutionize the kiosk industry.
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no longer as much about price and product as it is about three other specific terms: place, process and people.
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not the sole ingredient.
There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no signs of that evolution of technology use slowing, including in the fast casual restaurant industry.
A look at why adding interactive digital signage could give retailers a seamless customer experience.
Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new space is a high-tech wonderland.
Digital signage and dynamic place-based media expert inundated by the digital flood at this year's National Retail Federation show.
Luxury fashion retailer Neiman Marcus has announced the rollout of the MemoryMirror by MemoMi in its Walnut Creek location, with other rollouts scheduled later this month.
The launch included midnight debuts of the game, and featured 10 minutes of original content unique to the stores.
Augmented reality oozes potential for retailers, with devices that do not restrict the user's sight solely to computer-generated imagery.
Interactive digital signage creates a completely new atmosphere for buying cable services at NYC flagship store.
The Canadian sporting goods giant continues to fight the good fight in keeping alive brick-and-mortar retail.
Attendees made good use of social media at this year's BIG Show.