The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

Commentary: Omnichannel meets in-store merchandising

A Frank Mayer exec discusses how in-store merchandising can bridge the gap between online and in-store shopping.

Tesco digital pilot brings online experience to in-store shopping

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Insight from Cisco helps Tesco 'catch and keep' digital shoppers.

Target's price matching: Revolutionary or redundant?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Deciding whether to match online prices with brick-and-mortar benefits is a growing retail conundrum.

Ten ways Zappos.com creates happy employees

Getting a job at Zappos.com today is more than a dream for many; it is a one in a 100-person opportunity.

NCR announces $650 million-dollar deal to acquire Retalix

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The cash deal for the retail POS software company allows NCR to expand its solutions portfolio and end-to-end offerings.

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Price-matching becomes retail holiday strategy

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With showrooming abounding, retailers look to match prices of online competitors. Is that a good idea?

Unmetric's Top Retailer Report shows social media showdown

Target is the clear leader on Twitter, while Walmart leads in Facebook presence.

The new 'super shopper' and the fate of bricks and mortar retail

Despite the mobile boom, 90 percent of consumers still embrace the physical store when making retail purchases.

RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters

Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news…

How to design your own solar-powered QR codes

A step-by-step on how to pull off your version of Emart's innovative marketing campaign.

Where Best Buy went wrong

Experts discuss why the retail giant is shrinking and whether it can stage a comeback.

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

GlobalShop 2012: 8 ways the smartphone can help your customers love you

Mobile technology is not the brick-and-mortar retailer's enemy.

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

Flash sale sites lead to full-price purchases

Research suggests that many new luxury consumers are entering the category via flash sales sites.

Shopping cart abandonment rate set to rise again in 2012

The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.

Chinese sportswear company targets U.S. online shoppers

Li-Ning, China's No. 1 domestic sportswear company, is targeting Americans with a new e-commerce site.

Target leads fight to stop 'showrooming'

Will other retailers follow Target's lead in asking vendors to create in-store-only products?