Tapping big data to improve the customer experience

We will have 40 trillion gigabytes of data by 2020. What are we going to do with it?

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

Online retailer could benefit from some 'inside-the-box' thinking

One shopper presents a virtual case study on how not to deliver good customer service.

Target offers to lend a hand with 'Diaper Duty'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The retailer's new subscription service aims to capture the loyal business of new parents and busy moms.

What's in store for the 2013 holiday shopping season?

Five predictions for what retailers can expect this holiday season and how they can prepare.

Will customer reviews become a bigger influencer for retail purchases?

Despite the hype, online customer reviews appear to play only a small role in consumer purchasing decisions.

Navigating the challenges of retail self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Frank Mayer and Associates discusses what solutions stay afloat in the sea of self-service.

Putting the 'custom' back in customer

A commentary on how to save brick-and-mortar retail with tailored in-store experiences.

Mobile: The new screen in a multiscreen world

by James Wester

A recent symposium in Dallas discussed ways to fit interactive and mobile technologies into the omnichannel equation.

Will an Internet sales tax bring fairness or confusion?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.

Google finds the silver lining to showrooming

New report finds consumers depend on their smartphones, but it's not all bad for merchants.

M&S marks payment milestone

by James Wester

The retailer completed its deployment of contactless terminals and released significant usage numbers.

The digital future of retail

In the next ten years, retail as we know it might come to an end.

CVS iPad app offers a virtual shopping experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

ShopCube gamifies the online retail experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The e-commerce platform attempts to create a new category of online retail that caters to the casual gamer.

Make love not war: Tips on how to embrace showrooming

by Christopher Hall — writer, self

A customer experience expert discussed his showrooming strategy at DSE13.