Report: Four out of five mobile shoppers frustrated with the experience

Whether the platform is a mobile device, tablet or computer, online customer experience is still fraught with issues.

Online coupon sites offer increasing opportunities for retailers

Two out of three consumers have reported downloading and printing coupons from the Internet.

Payvment paves the way for shopping on social networks

by Kim Williams — Reporter, NetWorld Alliance

Facebook Shopping Mall sets the stage for the next major shopping portal.

Aggregator site launches commitment-free coupons program

by Kim Williams — Reporter, NetWorld Alliance

Services like Xferral offer an easy way to browse deal-a-day sites like Groupon and others.

Report: Healthy growth for e-commerce as retail continues shift to web

Growth rates to taper off as online retail matures, according to a new study.

Mobile Monday: Home Depot app

The app makes shopping easy, and makes customers better shoppers with tools that help avoid extra trips to the store.

Mobile Monday: Champs Sports

The app is built around two primary features, a product selector and a product/store locator.

Survey: Majority of consumers resist registering online, prefer social sign-in

75 percent of consumers will alter behavior when faced with traditional website registration.

Retail Exec Q&A: Steve Swasey of Netflix

by James Bickers — Editor, Networld Alliance

The entertainment giant discusses streaming media, and its plans for a DVD-free future.

The five online commerce features that create loyalty

Product images, speedy search among the most desired features for online shoppers.

The new SEO: How Google Instant will impact online retail

by James Bickers — Editor, Networld Alliance

The search giant has drastically changed the way it delivers search results. Will it change the way people find products online?

Capture the voice of customers to improve the online retail experience

Phone, web and social channels all provide insight into customer wants and needs.

Facebook 'Like' widget affecting retail marketers

Like is rapidly becoming an index of content, based on mass popularity as opposed to an arbitrary Google algorithm.

Live-tweeting the Online Retailer conference

Follow the latest news from Australia's major online retail event, July 6-9 in Sydney.

Deal-of-the-day pioneer Woot acquired by Amazon

by James Bickers — Editor, Networld Alliance

The iconoclastic online retailer takes an extremely unusual approach in making the announcement.

Six best practices for managing local retail search results

Inaccuracies in listings across multiple local search platforms can result in a significant brand identity crisis.

Why customers abandon shopping carts online

In 2009, 88 percent of U.S. online customers abandoned at least one shopping cart, 136 million people in total.

Eight insights for maximizing online coupon use

Think beyond discounts, maintain clarity and update your offers frequently in order to keep promotions fresh.

Packstream seizes the 'ultimate marketing touchpoint'

by James Bickers — Editor, Networld Alliance

Software company helps retailers customize their packaging with one-to-one marketing messages.

Localizing online prices drives international e-commerce sales

Most Internet usage occurs outside of North America, and localizing prices can turn international browsers into buyers.