Seven critical questions required for business decision precision

by Chris Petersen — Owner, IMS

Today's retail stakes are too high for "lies, damned lies, and statistics."

Diane von Furstenberg testing 'clickable/actionable' videos on Facebook

August 21, 2014

The shopping-via-video experience allows customers to make a purchase by clicking on individual items within the video.

ChannelAdvisor publishes new Multichannel E-Commerce Study

August 20, 2014

Study finds that 90 percent of retailers surveyed are selling on marketplaces, 64 percent are using digital marketing.

Embracing big data, technology and omni-channel operations to enhance the customer experience

The retail world today is epitomized by near-global access to the Internet and speedy adoption rates of smartphones.

Four considerations for providing the best mobile customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Is it harder to deliver a positive customer experience via mobile platforms? Forty percent of e-commerce executives say yes.

Global Payments to offer bitcoin acceptance

August 6, 2014

Payment solution provider Global Payments Inc. announced that it has signed a referral agreement with BitPay that will allow Global Payments to incorporate…

Amazon expands same-day delivery to six more cities

August 6, 2014

Amazon.com announced it has expanded Same-Day Delivery with new “Get It Today” capabilities for customers in Baltimore, Dallas, Indianapolis, New York City…

Smartphone-generated retail revenue up 97.6 percent, July 2014 vs. 2013

August 5, 2014

Mobile commerce platform Branding Brand has released the results of its Mobile Commerce Index for July 2014. The worldwide data sample reports…

Sitecore introduces .NET-based experience commerce platform

August 5, 2014

Sitecore has announced an early access program for Sitecore Commerce, which it says is the first enterprise-grade .NET customer experience management solution…

Walmart.com getting a big overhaul

August 4, 2014

Walmart is looking at online as a growth opportunity in the face of some disappointing quarters.

FTC says mobile shopping apps aren't disclosing enough info to consumers

August 1, 2014

A new staff report issued by the Federal Trade Commission finds that many mobile apps for use in shopping do not provide consumers with important information…

Nordstrom acquiring personalized clothing service Trunk Club

July 31, 2014

According to the companies, Trunk Club's 250 personal stylists build true, one-to-one relationships with their members to understand their lifestyles and…

Study says 'neutral' online reviews are anything but neutral

July 30, 2014

Although businesses have recognized the value of online reviews for monitoring consumer interests, social media monitoring tools only track positive and…

Marquee software optimizes online product descriptions

July 30, 2014

According to the company, Marquee automatically and consistently sharpens the relevance of product descriptions across web, mobile and tablet platforms.

MarketLive integrates login and pay with Amazon

July 29, 2014

E-commerce platform MarketLive has announced a strategic agreement with Amazon Payments, offering the ability for MarketLive merchants to help streamline the…

Winning the online retail war with merchandising

Online merchandising is still evolving, and many e-retailers are overlooking invaluable tactics.

Worldwide e-commerce sales to increase nearly 20 percent in 2014

July 24, 2014

Business-to-consumer e-commerce sales worldwide will reach $1.47 trillion in 2014 according to new figures from eMarketer, increasing nearly 20 percent over…

Search marketing tops online retail customer acquisition tactics

July 23, 2014

Despite the arsenal of digital marketing tactics now at every retailer’s fingertips, one customer acquisition tactic still stands above the rest: paid search…

Report says delivery will make or break holiday shopping this year

July 23, 2014

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges retailers to…

Amazon sneakily introduces barebones mobile wallet app

July 22, 2014

Amazon Wallet appeared on the Amazon Appstore and Google Play store late last week, but a number of Android fan blogs are just noticing it exists.