Retailers reprogram workers in efficiency push

September 10, 2008

Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and…

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

Using online game, Best Buy amps employees on new service

September 7, 2008

MINNEAPOLIS — Ask anyone who works in a big company how many messages they receive from management on a weekly basis. Most likely, you'll hear a weary sigh…

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Culturing a customer-friendly environment

August 17, 2008

How sensitive are you to differences in ethnicity?

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Blog: Employees do what is measured, incented and celebrated

July 15, 2008

Customer Experience Matters: Some executives struggle to understand why their company doesn't deliver better experiences to customers. But it shouldn't be…

In the holiday spirit

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

June 19, 2008

Customer experience wasn't the strongest branch on the tree in 2007. Here are a few tips to help you improve this time around.

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

New report details ROI for in-store digital signage

May 11, 2008

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…

Shortlist announced for 2008 European Retail Solutions Awards

by James Bickers — Editor, Networld Alliance

April 30, 2008

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in…

Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

Tesco to offer bachelor's degree in retail management, shelf-stacking

April 15, 2008

Daily Mail (U.K.): Tesco plans to offer degrees in the art of shelf-stacking and retail management. It wants the two-year course to be recognized as the…

Inaugural Customer Experience Summit announced

April 6, 2008

WASHINGTON, D.C. — The inaugural Customer Experience Summit, co-hosted by RetailConnections and by Cathy Hotka & Associates, will take place August 17-19…

Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.

GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Hiring time

March 18, 2008

Experts say a recession is the perfect time to build your team.

Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.

Bergdorf Goodman named 2008's best customer experience

March 9, 2008

NEW YORK — High net-worth consumers rated Bergdorf Goodman the retailer that offers the best customer experience in the 2008 Luxury Customer Experience Index…