Staffing and Training News & Media
NRF exhibitors, part 1: Biz intel, cash and HR
Business intelligence, cash management and human resources solutions from retail's Big Show.
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Training customer service staff - with a PSP video game
January 14, 2009
BEVERLY HILLS, Calif. — Hilton Garden Inn today announced the launch of its training program, Ultimate Team Play for PSP. After an intense introductory…
read nowEmployee training is no luxury — it's a necessity
January 8, 2009
Kansas.com: Though there is never a good time for an economic downturn, now is especially poor timing. Many companies are already experiencing huge gaps in…
read nowBehind the scenes: A closer look at employee training
January 4, 2009
Engagement, relevance lead to effective training in a melting-pot workforce.
read nowNew program helps troubled kids get into retail jobs
December 21, 2008
The Scotsman: Dozens of youngsters from disadvantaged backgrounds have been signed up for a new retail academy in Edinburgh to learn how to be shop workers.
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Five ways to reduce product returns
When customers return products, look to the source to find out why and put a stop to it.
read nowLagging economy means fewer seasonal jobs
December 4, 2008
The Virginian-Pilot: As the troubled economy has dragged down sales, many retailers have curtailed hiring for the holiday season, expecting to handle less…
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The cautionary lessons of Circuit City
by James Bickers — Editor, Networld Alliance
A reminder of the importance of great employees.
read nowNRF, Retail Customer Experience announce pavilion partnership
October 14, 2008
LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…
read nowRetailers reprogram workers in efficiency push
September 10, 2008
Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and…
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iPhone used to hook customers
Innovation must meet standard etiquette and privacy best practices.
read nowUsing online game, Best Buy amps employees on new service
September 7, 2008
MINNEAPOLIS — Ask anyone who works in a big company how many messages they receive from management on a weekly basis. Most likely, you'll hear a weary sigh…
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Customer-centric planning
Retailers must look at touchpoints from the shopper's point of view.
read nowCulturing a customer-friendly environment
August 17, 2008
How sensitive are you to differences in ethnicity?
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Customer experience and IP
by James Bickers — Editor, Networld Alliance
Protecting crucial aspects of an in-store experience against imitators.
read nowBlog: Employees do what is measured, incented and celebrated
July 15, 2008
Customer Experience Matters: Some executives struggle to understand why their company doesn't deliver better experiences to customers. But it shouldn't be…
read nowIn the holiday spirit
by Julie Sturgeon — independent journalist, CEOEditor, Inc.
June 19, 2008
Customer experience wasn't the strongest branch on the tree in 2007. Here are a few tips to help you improve this time around.
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Hiring Millennials requires openness, immediacy
Expert offers tips on getting the most out of young employees.
read nowNew report details ROI for in-store digital signage
May 11, 2008
LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…
read nowShortlist announced for 2008 European Retail Solutions Awards
by James Bickers — Editor, Networld Alliance
April 30, 2008
Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in…
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