Shopping centers quietly test facial recognition technology

July 16, 2019

Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…

Walmart tracking theft with computer surveillance tech

July 11, 2019

In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.

Perch teams with Vodafone on retail digital experiences

June 19, 2019

Perch, a provider of physical and digital displays for retail marketing, is teaming up with Vodafone Business to provide digital experiences in stores via IoT…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Dedicated digital teams taking root among brands

April 17, 2019

Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.

Most shoppers embracing cross-channel retail, reveals study

March 26, 2019

Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…

Wellness water brand tapping AR mirrors for in-store demos, customer engagement

March 26, 2019

In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…

BrightSign teams with Converge Retail for LCD touch displays

February 28, 2019

BrightSign has partnered with Converge Retail to provide Bluefin LCD touch displays with BrightSign's HS123 system-on-a-chip solution for Converge Retail's…

Personalization, customization technologies gaining clout in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Checklist for the Effective Outdoor Digital Signage in Retail

by Egor Belenkov — CEO, Kitcast

The retail digital signage is changing the market forever. Offline business owners can now improve their customer engagement and deliver more relevant dynamic…

LA market boasts an experiential shopping design

November 26, 2018

The newest Gelson's Market, located in Manhattan Beach, Los Angeles, boasts an innovative experiential shopping design aimed at elevating the customer…

The fundamentals of understanding your audience in digital signage

Engaging your customers in digital signage is now easier than ever. But do you actually know who your target audience is? Find out how to do an in-depth…

Alibaba travel service deploys facial recognition for hotel check-in

October 4, 2018

Shiji Group, a network solutions provider for hotels, working with Fliggy, Alibaba's travel service, has integrated facial recognition for hotel check-in…

Should retail digital signage be interactive?

by Bradley Cooper — Editor, Connect Media

With interactive digital signage, end users have to consider whether they can afford it, whether their software can support it and whether they actually need…

Displaylite teams with TSItouch to integrate Glass Retention Bezel System into touchscreens

August 27, 2018

Displaylite is partnering with TSItouch to integrate TSItouch's Glass Retention Bezel System into its touchscreen LCD displays for the European market. This…

Mercedes-Benz integrates BrightSign players into pop up store displays

August 24, 2018

Mercedes-Benz recently opened two pop-up stores in malls in Miami and Chicago. The company also deployed 60 displays, which are powered by BrightSign's HD22…

9 ways to impress retail customers with the visually unexpected

Ron Lutz, EVP and chief client officer of Miller Zell, offers up nine approaches to create a memorable visual experience, from lighting to virtual reality.

Digital transformation driving the personalized retail customer experience

Anton Xavier, co-founder of Label Insight, explains how the forces of zero marginal costs and AI will impact Consumer Packaged Goods engagement in the retail…