IBM webinar reveals self-service trends

July 13, 2008

LOUISVILLE, Ky. — Employee-facing self-service is on the rise, and more self-service devices will be managed centrally in the next several years.   Those are…

ADFLOW, Shopguard develop trigger technology for kiosks

July 9, 2008

CHICAGO — ADFLOW Networks, a provider of Web-hosted digital signage and interactive kiosk solutions, announced that it has partnered with Shopguard, one of the…

Calgary Co-op completes self-checkout install

July 8, 2008

DALLAS — Calgary Co-operative Association Limited (Calgary Co-op) has completed a chain-wide rollout of self-checkout that has enhanced customer service and…

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

New kiosk prints, glues and binds books on demand

June 29, 2008

BlogCritics: Imagine going into a bookstore and buying a book out of a machine. It would be like looking through a jukebox or an ATM where you would browse for…

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Ikan device lets customers scan groceries from home

June 18, 2008

The New York Times: A new countertop appliance called the Ikan lets customers scan products in their home, and automatically have them delivered. Each time…

Case study: Leading electricity company reaches customers with bill-pay kiosks

June 16, 2008

Arizona Public Service partnered with TIO Networks to utilize bill-pay kiosks at C-stores.

Nanonation expands mobile media solutions

June 15, 2008

LINCOLN, Neb. — Nanonation announced a partnership with Impact Mobile to deliver a variety of mobile media solutions to the hospitality and retail markets.

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

June 10, 2008

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…

InMotion Entertainment adds digital 'filling stations'

June 8, 2008

SEATTLE — Displayware, a provider of digital media technology solutions, announced that InMotion Entertainment, the largest entertainment and electronics…

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Macy's expands automated retail program

May 22, 2008

NEW YORK — On the heels of a successful two-year pilot of personal electronic automated retail shops with ZoomSystems, Macy's announced the rollout of this…

Shoppers expect high-tech options in coming years

May 21, 2008

Media Post: According to the New Future In Store by TNS, 60 percent of shoppers across the globe believe that they will be able to pay for purchases using…

Tesco's all-self-checkout approach a hit with shoppers

May 18, 2008

The Retail Bulletin: Tesco's Fresh & Easy chain has uniquely adopted an all-self-checkout model that was initially questioned but is gaining increasing…

Survey: consumers doing more online window-shopping

May 15, 2008

CHICAGO — ShopLocal, provider of multi-channel shopping and marketing services, announced that the ShopLocal Retail Index was up 30 percent for the month of…

Balancing act

May 13, 2008

Retailers must juggle staff and technology to give shoppers an optimal experience.

New report details ROI for in-store digital signage

May 11, 2008

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…