Amazon's got big ambitions for cashierless strategy

October 9, 2018

There may just be less than a handful of Amazon Go stores right now, but the number of cashierless retail locations may explode in just a few years.

Mobile Payments 101: Retail

The world of mobile payments has changed significantly over the past decade – and particularly over the past few years as smartphones and other mobile devices…

Mobile payments for cannabis dispensaries in the works

September 17, 2018

Virtual Crypto Technologies Inc. has announced plans to develop a cryptocurrency payment product for cannabis dispensaries. The company intends to offer this…

7-Eleven launches Apple Pay, Google Pay mobile payment options

September 12, 2018

You can now buy 7-Eleven pizza, coffee, slurpees or anything else off the retail convenience store's shelves using Apple Pay and Google Pay.

'Near me' is top mobile shopper search

September 3, 2018

A good majority, 82 percent, of mobile shoppers are doing "near me" searches, and 60 percent of mobile consumers are clicking on the first search result that…

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

6 nuggets from CONNECT: The Mobile CX Summit 2018

by Will Hernandez — Editor, NetWorld Media Group

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…

Consumer love for mobile apps on the rise

August 28, 2018

Consumers are downloading retailer mobile apps at double the pace and conducting more in-app purchases, according to a new Synchrony study.

Avoid becoming Toys R Us: Make mobile-first discovery the retail experience

Andrew Blachman, COO of Tophatter, muses on the fate of Toys R Us and the lessons retailers should learn from -- especially as it relates to mobile retail.

Mobile merchant transactions may drive financial inclusion

August 22, 2018

A new Juniper Research study forecasts that the use of mobile devices to make retail and store payments will act as a driver for financial inclusion of the…

Mall of America delivers Chinese mobile wallets acceptance via Citcon partnership

August 21, 2018

Mall of America is partnering with Citcon to implement Citcon's cross-border mobile payment product at various retail shops, guest services and throughout…

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Streamlining can save millions for retailers, claims study

August 3, 2018

Retailers can boost sales by 3.7 percent by enacting strong compliance initiatives and streamlining complex store communications, according to a study…

Consumers still wary about security with mobile banking, payments

July 26, 2018

Nearly 6 in 10 consumers pay bills on line, but half of this group have concerns about the security of doing so, according to Expectations & Experiences…

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

How Carnival Cruise is taking customer experience to the next level

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…

Yoyo links with Preoday on mobile order ahead for UK retailers

July 11, 2018

Yoyo, a Europe-based mobile payment, loyalty and marketing platform, is partnering with digital ordering platform Preoday to create an integrated way for…

BJ's debuts PayPal checkout services

July 10, 2018

BJ's Wholesale Club announced an integration on BJs.com with PayPal, PayPal Credit and PayPal One Touch, according to a press release.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

99 Ranch Market accepting Alipay at North American stores

July 5, 2018

99 Ranch Market, one of the largest Asian supermarket chains in the U.S., has announced a partnership with Alipay that will enable customers to pay for items…