Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Chinese consumers to get more options with Samsung Pay, Alipay deal

May 23, 2016

Samsung Electronics has announced an agreement with Alibaba in China that will enable Samsung Pay users in the country to make payments directly from their…

American consumers wary when it comes to online activity, reveals federal study

May 20, 2016

Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns.

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

Canadian banks launch Apple Pay thanks to MasterCard alliance

May 11, 2016

MasterCard will bring its Canadian cardholders Apple Pay as the Royal Bank of Canada, Canadian Imperial Bank of Commerce, Canadian Tire Bank and ATB Financial…

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Why POS is as valuable as electricity for the retailer

Running your wireless business without a point-of-sale system leaves you in the dark even more.

Payments key business strategy, reveals survey

May 5, 2016

More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…

MasterCard grocery app puts ordering right in the kitchen

May 4, 2016

The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…

Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…

Ecommerce retailers are favorite for Mother’s Day consumers

April 22, 2016

Retailers selling online will be happy to hears this survey result.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

Revel Systems pulls in Verifone Point Classic to simplify EMV payment

April 18, 2016

iPad POS vendor Revel Systems is deploying Verifone's Point Classic to simplifying EMV payment management.

Xprnc taps BroadSign Mobile for retail locations

April 18, 2016

Digital signage software provider BroadSign International is deploying its mobile product across the Xprnc Media digital out-of-home network in retail…

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.