How to build an innovative loyalty program

Investing in a loyalty program seems like a logical way to retain customers and spread the word about product. But is it a good approach with shopping apps?

Webinar: Insight on how mobile is transforming store operations

July 7, 2016

There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.

Online mobile device shopper is leading the retail wave, reveals new study

July 1, 2016

Smartphone users who are jumping online to shop at least twice during a three-month period are leading the retail revolution and the trend is prompting…

Amazon's Prime Day 2016 projected to be bigger than last year

July 1, 2016

More than 100,000 deals will launch on July 12, as part of Amazon's Prime Day 2016. The deals start at midnight and will include most items, according to a…

Online shopping activity moves ahead of in-store retail action

June 30, 2016

Americans are buying more items online and more than half, 51 percent, prefer ecommerce to brick-and-mortar shopping, according to a new BigCommerce report.

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

North American Retail Hardware Association partners with Payment Alliance International

June 28, 2016

The North American Retail Hardware Association and Payment Alliance International have formed a partnership in order to offer home improvement retailers new…

Report: Millennials love mobile banking

June 27, 2016

Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…

App promises a more Virgin-like customer experience

June 24, 2016

Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."

Merchants chase Uber for a better mobile customer experience

by Will Hernandez — Editor, NetWorld Media Group

It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…

Freebirds mobile app aims to enhance customer experience

June 21, 2016

Freebirds, the Texas-based restaurant, is launching a mobile app and rewards program.

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

by Will Hernandez — Editor, NetWorld Media Group

In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience…

Consumers jumping online more than ever to shop, free shipping a big lure

June 14, 2016

The technology most in place in retail is ecommerce, and retailers are in an investment and adoption phase regarding the future of retail, according to a new…

Australia is Ikea's next test ground in online shopping strategy

June 10, 2016

Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.

Retailers will see more consumer action for Father's Day this year

June 10, 2016

A new study predicts bigger consumer spend for the annual Dad holiday this month, with a projection of $14.3 billion in purchases.

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…