Managing COVID-19 Impact: How tech helps retailers scale in the wave of omnichannel-to-single channel disruption

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, maps out three critical mobile programs that can retailers on the recovery path from COVID-19.

Diebold Nixdorf retail expert: It's time to give customers their time back

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…

The time for cross-channel customer support is now

by Anand Janefalkar — Founder & CEO, UJET

Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…

CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech

March 11, 2020

Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.

Retail union group calls Amazon tech a Trojan horse aimed at grabbing customer data

March 9, 2020

(Updates with response from Amazon) 

Amazon to sell cashierless tech to retailers

March 9, 2020

Amazon plans to start selling its cashierless technology, called Just Walk Out, to other retailers and already has signed deals in place.

5 reasons why chatbots represent a huge opportunity for retailers

by Julien Rio — Marketing Director, Engage Digital, RingCentral

Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.

7-Eleven opens first 'Evolution Store' concept

March 5, 2020

Following a successful beta program that kicked off a year ago, convenience store giant 7-Eleven, Inc. has opened its first public Evolution Store concept…

Caesars Entertainment teams with Alliance Data to expand loyalty strategy

March 5, 2020

Caesars Entertainment is partnering with Alliance Data in a long-term agreement to expand its loyalty program with on-site credit card issuance and online…

Mobile wallet use to overtake credit cards

March 4, 2020

Mobile wallet use is beginning to take off in the U.S. and will overtake credit cards as the leading form of online payment, according to a report from FIS. 

Diane von Furstenberg taps NewStore to enhance customer experience

March 3, 2020

Luxury fashion brand Diane von Furstenberg is partnering with NewStore, an omnichannel-as-a-service provider, to boost the brand and customer experience while…

Amazon debuts first Go Grocery store

February 25, 2020

Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.

Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery

by David Jones — Editor, Networld Media Group

January 30, 2020

Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…

Smartphone shopping getting more popular

January 28, 2020

While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.

PayPal, UnionPay sign global agreement on market access

January 23, 2020

PayPal Holdings Inc. has partnered with UnionPay International to allow millions of customers to use the Chinese mobile wallet with PayPal's 24 million global…

Ingenico unveiling mobile checkout technology

January 10, 2020

Ingenico Group said it will unveil its iCON case for mobile checkout next week at the National Retail Federation's Retail Big Show.

Mastercard says holiday e-commerce sales enjoy record surge

January 3, 2020

Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…

Groupee launches bill splitting app for mobile purchase

January 2, 2020

Australian fintech Groupee has launched what it calls the world's first real-time payment app that allows groups to share the cost of a purchase, like a meal…

Mobile messaging taking deeper root among consumers

December 16, 2019

Consumers are 35 times more likely to open a mobile message than an email from retailers, yet businesses have been slow to provide a mobile communication…

CaixaBank debuts facial recognition system for payments at Nestle Market

December 6, 2019

CaixaBank, based in Spain, announced the launch of a payments system trial at a Nestle Market, marking the first time that a grocery or retail store uses…