Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

Mobile commerce spend to hit $3.2T this year, claims study

March 26, 2021

The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…

Mandarin Oriental deploys Infrasys cloud POS to boost mobility

March 24, 2021

The Mandarin Oriental, a luxury hotel property in Santiago, Chile, has deployed a cloud POS system across its 10 outlets, including restaurants, in-room dining…

Shanghai retail stores home to Digital Yuan

March 15, 2021

The Bank of Communications and China Construction Bank conducted digital yuan trials at two major department stores in Shanghai from March 5-7. The trials were…

Mobile spending surges bringing big changes for retailers in 2021

by Udayan Bose

Udayan Bose, founder and CEO at NetElixir, shares insight on the major shift in mobile engagement among consumers and what retail marketers need do to revamp…

Food retailer taps Birdzi for mobile rewards app effort

March 11, 2021

Harps Food Stores is launching a mobile rewards app aimed at building loyalty, personalization and digital engagement.

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Porte helps customer save, reduce debt, monitor spending

February 17, 2021

Populus Financial Group, a financial products and services provider, has launched Porte, a mobile banking solution to help members work toward financial…

Consumers loving digital banking engagement, reveals BoA

February 12, 2021

Consumers are embracing mobile banking with one banking institution experiencing record levels of engagement.

Jewelry vending machine to benefit NYC restaurants

February 11, 2021

Marla Aaron, a jewelry designer and East Harlem, New York resident, will take her jewelry vending machine to the streets of New York City for the first time as…

2 must-haves for building a robust customer experience in 2021

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…

Men, women not so different when it comes to shopping behavior

January 12, 2021

Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…

How groceries of any size can boost growth beyond COVID-19

by Bagrat Safaryan

Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…

Making the move to contactless payments

by Andrew Jamieson — Technology and Security Director, UL

Andrew Jamieson, technology and security director at UL, maps out how retailers can deploy contactless payment options with little pain and meet customer…

5 questions for ensuring mobile technology success in retail

by Peter Sciara — Senior Mobile Solutions Arhchitect, Stratix Corporation

Peter Sciara, mobile solutions architect at Stratix, offers up five questions retailers should ask themselves to make sure the mobile tech retail strategy will…

Electronic payment, cards top choice for holiday shoppers

November 27, 2020

Contactless payments are being embraced by consumers this holiday shopping season and the trend will likely continue.

Forever 21 checkout experience gets a tech boost

November 20, 2020

Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…