Amex and foursquare roll out mobile coupon program nationwide

June 22, 2011

American Express is embracing location-based mobile couponing. The credit card company is joining with location-based social media site foursquare to roll…

Always Wired: Why Retailers Should Offer Free Wi-Fi In-Store

by Annamaria Turano — Executive Director, MCAworks

Mobile devices are the nexis of consumer purchasing power, as they now give consumers the ability to comparison shop, purchase, and share likes/dislikes from…

NetWorld Alliance publishes roadmap for mobile retail apps

June 21, 2011

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…

NN4M combines catalog shopping with impressive interactivity on figleaves.com iPad app

June 21, 2011

NN4M, a provider of integrated, transactional retail apps and mobile solutions, has developed a mobile shopping iPad app for retailer figleaves.com. The new…

Study: UK online customer service needs improving

June 20, 2011

A new report from Eptica, a UK-based provider of customer interaction management software, surveyed the online customer service practices of 100 leading UK…

Taking search right to the shelf

by Doug Stephens — President, Retail Prophet Consulting

If you’ve ever searched for a product on your mobile device that you wanted to find and buy right away, you know what you mostly get back are a mix of results…

Mobile Retail Monday: Simon Malls

The app offers lots of options, but suffers from not having enough relevant content.

Five steps to integrating your multichannel marketing

While the message should remain consistent, what works on television or in a circular likely won't work on mobile or at the shelf.

Retailer videos find audience on YouTube

According to new research, 73 percent of U.S. retailers are making use of online video.

New social shopping study reveals how consumers select and purchase goods online

June 15, 2011

PowerReviews and the e-tailing consultancy group yesterday released the 2011 Social Shopping Study, which looks at how consumers research, select and purchase…

Mobile Retail Monday: 'Create-A-Look' feature distinguishes PacSun iPhone App

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Survey: 48 percent of retail websites not offering product ratings, reviews

June 13, 2011

CrossView, a provider of cross-channel commerce solutions with clients such as Advance Auto Parts and Moosejaw, released the results of a survey showing that…

Countering the 'Groupon Effect' and linking tactics to strategy with mobile marketing

How should retailers use mobile marketing to establish brand loyalty?

New study finds retail stores slowly becoming more technologically savvy in-store

June 9, 2011

RSR Research's latest report, "The 21st Century Store: The Search for Relevance" finds that as stores fight to become more than just a showroom for online…

Google video unveils consumer smartphone usage trends

Survey-based data reveals how smartphones have changed the ways consumers search and shop.

Bailey Banks & Biddle revamps its web presence

June 7, 2011

Bailey Banks & Biddle, a jewelry retailer founded in 1832, has introduced a new multi-channel jewelry shopping experience with the launch of its new…

Fashion retailer Republic launches mobile site

June 7, 2011

U.K.-based Republic, a leading men's and women's multi-branded fashion retailer, announced today the launch of a mobile optimized website that creates a rich…

Research: Mobile is increasingly important in the multichannel mix

The number of U.K. consumers using a smartphone to shop has grown 13 percent in the last nine months.

Meebo offers 'check-in' feature for retail websites

June 6, 2011

According to the New York Times, Meebo, a social platform that connects users with friends across the Web, now offers a new feature that allows users to…

Big Y Foods launches first-ever grocery integration with Groupon

June 6, 2011

Big Y Foods, Inc., Incentive Targeting and HaloEffect today announced that they have teamed with Groupon, to bring social buying to the grocery retail and…