Omnichannel News & Media
NRF: Economy strength keeping recession at bay
August 10, 2022
The U.S. economy isn't in a recession and there likely won't be one this year, according to the National Retail Federation.
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Healthy growth rate for omnichannel activity
August 9, 2022
Households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60% spike from…
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7-Eleven reduces corporate head count
August 2, 2022
Convenience chain 7-Eleven has cut about 880 U.S. corporate jobs.
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Christmas in July: 5 ways online retailers should prepare for holiday shopping crush
by Matthew Furneaux — Director of Location Intelligence, Loqate
Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.
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E-tailer Shein hits Canada with a pop-up
July 26, 2022
Shein, an e-tailer on social media platform TikTok, recently held a successful, first-ever pop-up experience in Canada.
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Diebold Nixdorf exec to exit under cost cutting initiative
July 19, 2022
The departure of Ulrich Näher, Diebold Nixdorf Inc.'s chief commercial officer, is part of a shift to a leaner business model, a spokesperson for the company…
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Kanye West may be launching physical retail stores
July 18, 2022
Kanye West, known as Ye, reportedly has trademarked "YZYSPLY" as a first step toward establishing brick-and-mortar retail stores.
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4 preparation steps for the 2022 holiday retail season
by Eric Best — CEO & Co-founder, SoundCommerce
Solid preparation ahead of the 2022 holiday season is the key to success for retailers.
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Hugo Boss taps Nedap tech to boost customer experience
July 15, 2022
Global retailer Hugo Boss is deploying the Nedap iD Cloud platform to gain deeper and clearer supply chain visibility, boost merchandise availability and…
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Cotton On Group taps Lexer to boost customer experience
July 13, 2022
Cotton on Group, a company of fashion and lifestyle retailers, is tapping customer data experience platform Lexer to boost the customer experience strategy for…
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Gap CEO Sonia Syngal stepping down
July 12, 2022
Gap Inc. CEO and President Sonia Syngal is leaving her role and Bob Martin, the retailer's executive chairman, will serve as interim chief during the search…
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Home Depot taps Aruba platform to power customer, associate experiences
July 8, 2022
The Home Depot is deploying the Aruba ESP, via Hewlett Packard Enterprises' GreenLake for Aruba networking, to advance the customer and associate experience…
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Omnichannel investment up, yet retailers falling short of seamless experiences
July 7, 2022
Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…
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Alicia Lavay named executive director for the ICX Association
July 6, 2022
Networld Media Group President and Publisher Kathy Doyle has appointed Alicia Lavay to executive director of the company's Interactive Customer Experience…
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Amazon names Doug Herrington as worldwide store boss
June 30, 2022
Doug Herrington is now CEO of Worldwide Amazon Stores following the departure of Amazon's tenured operations leader Dave Clark, who headed up warehousing and…
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Bed Bath & Beyond chief leaves amid deepening sales loss
June 29, 2022
Bed Bath & Beyond CEO Mark Tritton has left his role and a Q1 earnings report reveals the retailer missed analysts' earnings and sales expectations.
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Kohl’s sale price could be $8B, claims report
June 9, 2022
Kohl's, which is in exclusive sale talks with Franchise Group Inc., could sell for $8 billion and be financed mostly by selling the brand's real estate.
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Amazon consumer chief heading to start-up as CEO
June 8, 2022
Just about a week after it was announced Dave Clark was leaving his role as Amazon's worldwide consumer leader come July 1, Clark has been tapped as CEO for…
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5 strategies to optimize digital journeys for BOPIS customers
by Yaron Morgenstern — CEO, Glassbox
Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.
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Kohl’s in sale talks with retail holding firm
June 7, 2022
Kohl's Corp. and Franchise Group Inc. are in "advanced" talks regarding an acquisition that may value the retailer at about $8 billion.
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