How technology drives frictionless retail to new level

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.

NRF: Recession unlikely, growth ahead

February 7, 2023

A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.

How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

Excess stock a challenge for half of U.S. retailers

February 6, 2023

Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…

Automated tech, revenue top of mind for retailers

February 2, 2023

Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…

Guitar retailer moves to cloud for omnichannel strategy

February 1, 2023

Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…

Pool services brand deploys tech to connect online, in-store experiences

February 1, 2023

Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Bank Customer Experience Summit to join forces with ICX Summit in 2023

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…

Lululemon teams with Nedap Retail to boost omni-guest experience

January 31, 2023

Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…

Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

Neiman Marcus names chief brand, retail officers

January 24, 2023

Nabil Aliffi has been named as chief brand officer and Stefanie Tsen Ward has been promoted to chief retail officer at Neiman Marcus Group.

Bankruptcy ahead for Party City

January 23, 2023

Beleaguered party supply chain Party City has filed for bankruptcy but a financing deal will keep stores open and running.

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Bed Bath & Beyond shuttering more stores

January 17, 2023

Bed Bath & Beyond is closing more stores than originally planned as it struggles financially.

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Victoria’s Secret CEO resigning

January 12, 2023

Amy Hauk, CEO of Victoria's Secret brand and CEO of PINK, will leave her roles as of March 31.

Putting the human at the center of digital experience

by Shridhar Iyengar Raman — Global Sales Head Digital Experience, Infosys

Retailers need to make digital experiences more human-centric by bringing people from the edges of the interaction right into its center.

Macy’s didn’t have a super jolly holiday

January 11, 2023

Macy's department store is sticking to its Q4 guidance despite a holiday season that didn't prove as rewarding as expected.

Rite Aid chief leaves role

January 11, 2023

Rite Aid has named an interim chief in the wake of Heyward Donigan, president and CEO, leaving the drugstore brand.