Long Island outlet is home to immersive pop-up shop

September 19, 2019

The Tanger Outlets, in Riverhead, New York, is home to an immersive pop-up retail experience that gives consumers a rotating brand experience every 90 days.

Few C-stores running strong POS systems, claims report

September 19, 2019

Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and…

Consumers still leery when it comes to social media site shopping

September 19, 2019

While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…

Shoppers loving the gift card these days

September 19, 2019

There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…

Why retail marketers must get CX right the first time and how open source plays a key role

Lynne Capozzi, CMO at Acquia, maps out why retailers need is a platform that allows them to integrate elements in a modular way, to scale their digital…

Welcome to the era of harmonic retail

DeAnn Campbell, retail strategy and research, Harbor Retail, is convinced the next evolutionary era heralds a shift beyond converged commerce to harmonic…

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.

Why the in-store shopping experience is irreplaceable

Georgie White, a writer at Mediaworks, offers insight on why brands should focus on their digital presence but not at the expense of their in-store offering.

How To: Stay 1 step ahead of the online holiday shopping crunch

Matthieu Blandineau, product marketing manager, Algolia, offers up nine tips to stay ahead of the hectic holiday season all year round.

Personalization as the digital strategy for beauty commerce

Sampo Parkkinen, Revieve CEO, explains why in a vertical like beauty, where the usage of products is of a highly personal nature, the importance of…

AI, personalization driving digital signage future trend

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As digital signage continually becomes more responsive and dynamic, it will become even more important to stay up-to-date on these trends to avoid falling…

Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Report: Most retailers not too sure who's browsing around

September 4, 2019

More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…

3 keys to a successful retail website redesign

Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…

Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

Target, Disney team up to deliver magical customer experience

August 29, 2019

Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix

August 23, 2019

Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.

Urban Outfitters taps Qualtrics to advance customer experience

August 23, 2019

Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…

The future of furniture retail

Steve Davidson, vice president of Fortegra’s Warranty Product Group, details the unique challenges furniture retailers are facing as the consumer buying…