Omnichannel News & Media
Flexibility top benefit for hourly retail workers
December 16, 2024
Flexibility is top of mind when it comes to hourly retail workers and whom they chose to work for.
read now
Etsy names new leaders, adds leadership role
December 13, 2024
Etsy, Inc. has made several leadership changes, including naming Kruti Patel Goyal to the newly-created role of president and chief growth officer.
read now
Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
read now
AI, loyalty, in-store experience most-read blog topics in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.
read now
Batteries Plus surpasses milestones in franchise, commercial growth
November 27, 2024
Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…
read now
Ex Macys EVP talks retail trends, value of sustainability
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…
listen now
Kohl’s chief leaving, Michael’s CEO taking role
November 27, 2024
Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.
read now
Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
read now
Navigating the evolving retail landscape: Meeting consumer expectations
by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch
To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…
read now
Maximize return on ad spend with smart channel diversification
by Elery Pfeffer — CEO & Founder, Nift Networks
As the marketing landscape evolves, those willing to explore new channels will reap substantial rewards.
read now
Fleet Feet teams with Progress Retail to drive employee engagement
November 20, 2024
Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…
read now
Alaska Airlines taps Natalie Bowman as digital experience VP
November 19, 2024
The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…
read now
Gen Z retail workers not keen on reporting workplace violence without anonymity
November 19, 2024
Nearly half of Gen Z retail workers (49%) will only report workplace violence if they could make the report in an anonymous manner and more than a third (38%…
read now
Target supply chain, store staff ready for the busy holiday season
November 15, 2024
With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…
read now
Expert tips for preparing for a successful retail season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.
read now
True Value heads into bankruptcy but stores will stay open
October 23, 2024
True Value has filed for bankruptcy and plans to sell its operations though stores will remain open during the Chapter 11 process.
read now
True Botanicals powers personalized experiences via Wunderkind's identity network
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…
read now
Wayfair launches Wayfair Rewards loyalty program
October 22, 2024
Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…
read now
Sam’s Club launching 1st all-digital store
October 22, 2024
Sam's Club will be launching its first all-digital store this month.
read now
Circle K owner hikes offer to buy 7-Eleven parent company
October 17, 2024
Alimentation Couche-Tard, parent company of Circle K, has upped its bid by 22% to buy Seven & I Holdings, the Japanese parent company of 7-Eleven.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
