Survey: Retailers unsatisfied with cross-channel abilities

Only 21 percent of retailers are satisfied with their ability to deliver across channels.

Foursquare and American Express

by Jim Joseph — President, Lippe Taylor

I think a new day may just be beginning for location-based social media. Late last week Foursquare announced a new partnership with American Express…

Boomtownrack.com now offers local apparel shopping by neighborhood and zip code

June 29, 2011

Boomtownrack.com is a local online marketplace focusing specifically on independent apparel boutiques in the Chicago area. Boomtownrack.com uses location based…

OpinionLab adds mobile, QR support to VOC program

June 28, 2011

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has extended its mobile customer feedback tools to make it even easier for consumers to…

Bicycle retailer Jenson USA selects Junction Solutions for multi-channel

June 27, 2011

Junction Solutions, a provider of vertical, market-specific on-premise and on-demand software applications and services for the multi-channel retail, food and…

Walgreens unveils web pickup service

June 27, 2011

Walgreens has combined the convenience of online shopping with its neighborhood stores by introducing its new Web Pickup service at locations throughout the…

Belk taps Oracle to transform its operations

June 27, 2011

Belk, the nation's largest privately owned mainline department store, has selected Oracle Retail Merchandising System to transform its business operations and…

Sunflower Farmers Market launches mobile shopping program

June 26, 2011

Grocery Shopping Network (GSN) announced the launch of a new mobile apps program for Sunflower Farmers Market. This new mobile shopping program is compatible…

Golden State Warriors re-launch online fan shop

June 23, 2011

Dreams, Inc., a technology driven, multichannel retailer focused on the licensed sports products industry, has partnered with the Golden State Warriors to…

NetWorld Alliance publishes guide to tablet computers in retail

June 23, 2011

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…

Shopatron helps Klipsch develop premium ecommerce site

June 22, 2011

Klipsch, the manufacturer of high-end audio speakers, is making its products available online with the help of ecommerce solutions provider Shopatron.

Amex and foursquare roll out mobile coupon program nationwide

June 22, 2011

American Express is embracing location-based mobile couponing. The credit card company is joining with location-based social media site foursquare to roll…

Always Wired: Why Retailers Should Offer Free Wi-Fi In-Store

by Annamaria Turano — Executive Director, MCAworks

Mobile devices are the nexis of consumer purchasing power, as they now give consumers the ability to comparison shop, purchase, and share likes/dislikes from…

NetWorld Alliance publishes roadmap for mobile retail apps

June 21, 2011

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…

NN4M combines catalog shopping with impressive interactivity on figleaves.com iPad app

June 21, 2011

NN4M, a provider of integrated, transactional retail apps and mobile solutions, has developed a mobile shopping iPad app for retailer figleaves.com. The new…

Study: UK online customer service needs improving

June 20, 2011

A new report from Eptica, a UK-based provider of customer interaction management software, surveyed the online customer service practices of 100 leading UK…

Taking search right to the shelf

by Doug Stephens — President, Retail Prophet Consulting

If you’ve ever searched for a product on your mobile device that you wanted to find and buy right away, you know what you mostly get back are a mix of results…

Mobile Retail Monday: Simon Malls

The app offers lots of options, but suffers from not having enough relevant content.

Five steps to integrating your multichannel marketing

While the message should remain consistent, what works on television or in a circular likely won't work on mobile or at the shelf.

Retailer videos find audience on YouTube

According to new research, 73 percent of U.S. retailers are making use of online video.